Texas Administrative Code
Title 40 - SOCIAL SERVICES AND ASSISTANCE
Part 19 - DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
Chapter 702 - GENERAL ADMINISTRATION
Subchapter I - OFFICE OF CONSUMER AFFAIRS SERVICES
Division 1 - OFFICE OF CONSUMER AFFAIRS
Section 702.801 - What is the Office of Consumer Affairs?
Current through Reg. 49, No. 38; September 20, 2024
(a) The Office of Consumer Affairs of the Texas Department of Family and Protective Services (DFPS) is a neutral party that reviews complaints regarding case-specific activities of the DFPS program areas to determine if DFPS's policies and procedures were followed. The complaint process is described in Division 2 of this subchapter (relating to Office of Consumer Affairs Complaint Process).
(b) The Office of Consumer Affairs also conducts reviews of case-specific findings that designate an individual as a perpetrator of abuse or neglect. The review process is described in Division 3 of this subchapter (relating to Office of Consumer Affairs Review of Perpetrator Designation).
