Texas Administrative Code
Title 28 - INSURANCE
Part 1 - TEXAS DEPARTMENT OF INSURANCE
Chapter 1 - GENERAL ADMINISTRATION
Subchapter E - NOTICE OF TOLL-FREE TELEPHONE NUMBERS AND PROCEDURES FOR OBTAINING INFORMATION AND FILING COMPLAINTS
Section 1.603 - Complaint Information Available through the Texas Department of Insurance's Toll-Free Telephone Number
Current through Reg. 50, No. 13; March 28, 2025
(a) The Texas Department of Insurance (TDI) will provide to the public through its toll-free telephone number the information specified by the Insurance Code § 521.052, including information collected or maintained by TDI relating to the number and disposition of complaints received against an insurer that are justified, verified as accurate, and documented as valid, expressed as a percentage of the total number of insurance policies written by the insurer and in force on December 31 of the preceding year.
(b) TDI considers a complaint justified if the complaint is a confirmed complaint.
(c) A "confirmed complaint" is a complaint for which TDI receives information indicating that:
(d) To determine the percentage described in subsection (a) of this section and required by Insurance Code § 521.052, policy count information must be: