Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 88 - STATE LONG-TERM CARE OMBUDSMAN PROGRAM
Subchapter G - GRIEVANCES
Section 88.602 - Grievances Regarding the Performance of the State Ombudsman or a Representative of the Office Who is an Employee or Volunteer of HHSC
Universal Citation: 26 TX Admin Code ยง 88.602
Current through Reg. 49, No. 38; September 20, 2024
(a) A grievance regarding the performance of functions of the Ombudsman Program by the State Ombudsman is addressed in accordance with this subsection.
(1) A grievance about the State Ombudsman
that is not related to fraud, waste, or abuse must be submitted to the Director
of the Office of the Ombudsman.
(2)
A grievance about the State Ombudsman related to fraud, waste, or abuse must be
submitted to the Office of the Inspector General.
(b) A grievance regarding the performance of functions of the Ombudsman Program by a representative of the Office who is an employee or volunteer of HHSC is addressed in accordance with this subsection.
(1) The State Ombudsman:
(A) ensures that a grievance may be
submitted:
(i) in writing, in person, or by
telephone; and
(ii)
anonymously;
(B)
requests, but does not require disclosure of, the name and contact information
of a grievant;
(C) documents the
nature of the grievance in detail;
(D) documents the name of persons contacted
during the investigation; and
(E)
within 30 days after receiving the grievance:
(i) notifies the representative of the Office
who is the subject of the grievance that a grievance was submitted;
(ii) investigates the grievance;
and
(iii) develops and submits a
response to the grievant, including actions to be taken, if any.
(2) The State Ombudsman
submits a grievance about a representative of the Office who is an employee or
volunteer of HHSC related to fraud, waste, or abuse to the Office of the
Inspector General.
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