Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 87 - OMBUDSMAN SERVICES
Subchapter C - PROVISIONS DIRECTING HHS AND DFPS
Section 87.309 - Data and Reports
Universal Citation: 26 TX Admin Code § 87.309
Current through Reg. 50, No. 13; March 28, 2025
(a) FCO maintains records of all inquiries and complaints in the HEART system. FCO contact records are maintained separate from other OO contact records.
(b) FCO staff have access to any DFPS and HHS data and systems necessary to complete their investigations of contacts, including:
(1) Information
Management Protecting Adults and Children in Texas (IMPACT); and
(2) Child Care Licensing Automated Support
System (CLASS).
(c) FCO submits an annual report to the HHSC Executive Commissioner and the DFPS Commissioner by December 1st, which is posted on the HHSC and DFPS websites. The report includes:
(1) a description of FCO
activities;
(2) a list of DFPS or
HHS agency changes made in response to substantiated complaints
received;
(3) a description of
trends in the nature of complaints received, recommendations to address them,
and an evaluation of the feasibility of those recommendations;
(4) a glossary of terms;
(5) a description of methods used to promote
awareness of FCO and the plan for the coming year; and
(6) any feedback from the public on the
previous annual report.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
