Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 554 - NURSING FACILITY REQUIREMENTS FOR LICENSURE AND MEDICAID CERTIFICATION
Subchapter E - RESIDENT RIGHTS
Section 554.408 - Grievances
Universal Citation: 26 TX Admin Code ยง 554.408
Current through Reg. 49, No. 38; September 20, 2024
(a) A resident has the right to:
(1) voice grievances without discrimination
or reprisal including grievances regarding treatment that has been furnished as
well as treatment that has not been furnished;
(2) prompt efforts by the facility to resolve
grievances the resident may have, including those with respect to the behavior
of other residents; and
(3) notify
state agencies of complaints against a facility. Complaints will be
acknowledged by the staff of the agency that receives the complaint. All
complaints will be investigated, whether oral or written.
(b) A nursing facility may not retaliate or discriminate against a resident, a resident representative, or a volunteer because the resident, the resident representative, a volunteer, or any other person:
(1) makes a complaint or files a
grievance concerning the facility;
(2) reports a violation of law, including a
violation of laws or regulations regarding nursing facilities; or
(3) initiates or cooperates in an
investigation or proceeding of a governmental entity relating to care,
services, or conditions at the nursing facility.
(c) A facility may not discharge or otherwise retaliate against:
(1) an employee, resident,
or other person because the employee, resident, or other person files a
complaint, presents a grievance, or otherwise provides in good faith
information relating to the misuse of a restraint or involuntary seclusion at
the facility; or
(2) a resident
because someone on behalf of the resident files a complaint, presents a
grievance, or otherwise provides in good faith information relating to the
misuse of a restraint or involuntary seclusion at the facility.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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