Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 550 - LICENSING STANDARDS FOR PRESCRIBED PEDIATRIC EXTENDED CARE CENTERS
Subchapter C - GENERAL PROVISIONS
Division 8 - RIGHTS AND RESPONSIBILITIES, ADVANCE DIRECTIVES, ABUSE, NEGLECT, AND EXPLOITATION, INVESTIGATIONS, DEATH REPORTING, AND INSPECTION RESULTS
Section 550.904 - Investigations of a Complaint and Grievance

Universal Citation: 26 TX Admin Code § 550.904

Current through Reg. 49, No. 38; September 20, 2024

(a) DADS investigates a complaint of non-compliance with THSC Chapter 248A or this chapter regarding:

(1) treatment or care that was furnished at a center;

(2) treatment or care that a center failed to furnish; or

(3) a lack of respect for a minor's property by anyone furnishing services at the center.

(b) A center must adopt and enforce a written policy relating to the center's procedures for prompt investigation of complaints, grievances, and reports of abuse, neglect, and exploitation.

(1) acknowledge receipt of a complaint or grievance;

(2) document receipt of a complaint or grievance;

(3) initiate an investigation no later than 10 days after a center receives a complaint or grievance; and

(4) document all components of an investigation.

(d) A center must retain all investigation documentation for a minimum of three years from the date a complaint or grievance was received.

(e) A center must not retaliate against a person for filing a complaint, presenting a grievance, or providing in good faith information relating to services provided by a center.

(1) A center may not retaliate against a minor or a minor's parent for filing a complaint, presenting a grievance, or providing, in good faith, information relating to services provided at the center.

(2) A center is not prohibited from terminating an employee for a reason other than retaliation.

(f) A center must not discharge or otherwise retaliate against a minor or a minor's parent for presenting a complaint or grievance against a center.

Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.

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