Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 510 - PRIVATE PSYCHIATRIC HOSPITALS AND CRISIS STABILIZATION UNITS
Subchapter E - ENFORCEMENT
Section 510.82 - Complaint Against a Texas Department of Health Representative
Universal Citation: 26 TX Admin Code ยง 510.82
Current through Reg. 49, No. 38; September 20, 2024
(a) A facility may register a complaint against a department representative who conducts a survey or investigation in accordance with § 510.81 of Title 40 (relating to Survey and Investigation Procedures). The complaint must be registered within 10 working days of the facility's receipt of the statement of deficiencies (SOD).
(b) A complaint against a department representative shall be registered with the Health Facility Licensing and Compliance Division, Texas Department of Health, 1100 West 49th Street, Austin, Texas 78756-3199, telephone (512) 834-6650 or (888) 973-0022.
(1) A complaint against a department
representative which is received by telephone will be referred within two
working days to the appropriate supervisor. The caller will be requested to
submit the complaint in writing.
(2) When a complaint is received in writing,
it will be forwarded to the appropriate supervisor within two working days.
Within ten calendar days of receipt of the complaint, the Health Facility
Licensing and Compliance Division will inform the complainant in writing that
the complaint has been forwarded to the appropriate supervisor.
(3) Within ten calendar days of the
supervisor's receipt of the complaint, the supervisor will notify the
complainant in writing that an investigation will be done.
(4) The supervisor will review the
documentation in the survey packet and interview the department representative
identified in the complaint to obtain facts and assess the objectivity of the
department representative in the department representative's application of
this chapter during the inspection or investigation.
(5) The supervisor shall offer to meet with
the complainant to resolve the issue. The department representative identified
in the complaint will participate in the discussion. The resolution meeting may
be conducted at the division's office or during an on-site follow-up visit to
the facility.
(6) Changes and
deletions will be made to the SOD, if necessary.
(7) The supervisor will notify the
complainant in writing of the status of the investigation within 30 calendar
days of the date the supervisor received the complaint.
(8) The supervisor will forward all final
documentation to the director of the Health Facility Licensing and Compliance
Division and notify the complainant of the results.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
