Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 306 - BEHAVIORAL HEALTH DELIVERY SYSTEM
Subchapter E - MENTAL HEALTH CASE MANAGEMENT
Section 306.273 - MH Case Management Employee Competencies
Universal Citation: 26 TX Admin Code ยง 306.273
Current through Reg. 49, No. 38; September 20, 2024
(a) The provider must implement a process to ensure the competency of a case manager and a case manager supervisor that, at a minimum, ensures:
(1) an accurate knowledge
of the requirements of this subchapter and the following subchapters of this
title:
(A) Chapter 412, Subchapter G of Title
25 (relating to Mental Health Community Services Standards);
(B) Chapter 404, Subchapter E of Title 25
(relating to Rights of Persons Receiving Mental Health Services);
(C) Chapter 414, Subchapter L of Title 25
(relating to Abuse, Neglect, and Exploitation in Local Authorities and
Community Centers); and
(D) Chapter
306, Subchapter A of this title (relating to Standards for Services to
Individuals with Co-Occurring Psychiatric and Substance Use Disorders
(COPSD));
(2) an
accurate understanding of the nature of mental illness and serious emotional
disturbance;
(3) an awareness and
sensitivity in communicating and coordinating services with an individual who
has a special physical need such as a hearing or visual impairment;
(4) the ability to respond to an individual's
language and cultural needs through knowledge of customs, beliefs, and values
of various, racial, ethnic, religious, and social groups;
(5) the ability to complete the uniform
assessment;
(6) the ability to
understand and apply the utilization management guidelines;
(7) the ability to develop and implement a
plan if the case manager is providing intensive case management services to a
child or adolescent;
(8) the
ability to identify an individual in crisis;
(9) knowledge of appropriate actions to take
in managing a crisis;
(10) an
understanding of the developmental needs of an adult, a child, or an
adolescent;
(11) an understanding
of the wraparound planning process or other department-approved model, if the
case manager is providing intensive case management services to a child or
adolescent;
(12) knowledge of
health and human services available to a child or adolescent as described in
Texas Government Code, §
531.0244,
if the case manager is providing intensive case management services to a child
or adolescent;
(13) knowledge of
available resources within the local community;
(14) knowledge of strategies for advocating
effectively on behalf of individuals; and
(15) the ability to document the MH case
management services described in §
306.275 of this title (relating to
Documenting MH Case Management Services).
(b) The provider shall require each case manager and case manager supervisor, prior to providing MH case management services, to:
(1) demonstrate the
competencies described in subsection (a) of this section; and
(2) ensure that documentation verifying
competencies is maintained in the personnel record of each case manager and
case manager supervisor.
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