Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 279 - CONTRACTING TO PROVIDE EMERGENCY RESPONSE SERVICES
Subchapter D - SERVICE DELIVERY
Section 279.79 - Alarm Calls
Universal Citation: 26 TX Admin Code ยง 279.79
Current through Reg. 49, No. 38; September 20, 2024
(a) Response time. A provider must respond to an alarm call within 60 seconds of the alarm, 24 hours a day, seven days a week.
(b) Response to alarm calls. A provider must, in response to an alarm call:
(1) record the response time in
seconds;
(2) attempt to contact the
individual to verify that an emergency exists before contacting a responder;
and
(3) immediately contact a
responder if:
(A) the individual verifies
there is an emergency; or
(B) the
provider is unable to reach the individual.
(c) Documentation of alarm calls.
(1) A provider must document an alarm call at
the time the alarm call is received and after it is resolved. The documentation
must include:
(A) the name of the
individual;
(B) the date and time
the provider receives the alarm call, recorded in hours, minutes, and
seconds;
(C) the time the monitor
called the individual in response to the alarm call, recorded in hours,
minutes, and seconds;
(D) the name
of the contacted responder, if applicable;
(E) a brief description of the incident;
and
(F) a statement of how the
incident was resolved.
(2) A provider must provide written
notification to the case manager by the next working day after an alarm call
that results in a responder being dispatched to an individual's home.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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