Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 279 - CONTRACTING TO PROVIDE EMERGENCY RESPONSE SERVICES
Subchapter D - SERVICE DELIVERY
Section 279.77 - System Checks
Universal Citation: 26 TX Admin Code ยง 279.77
Current through Reg. 49, No. 38; September 20, 2024
(a) Purpose. The purpose of a system check is to ensure:
(1)
that an individual can successfully make an alarm call; and
(2) that the equipment is working
properly.
(b) Conducting a system check.
(1) A provider must conduct a
system check at least once during each calendar month.
(2) The system check must be conducted during
normal working hours or as negotiated with the individual.
(3) A provider must document a completed
system check. The documentation must include the date and time of the completed
system check and confirm that the individual was contacted.
(c) Failure to complete a system check.
(1) When a system check failure occurs,
a provider must attempt to complete the system check a total of three times
during the calendar month. The attempts must occur on three different
days.
(2) If a provider is unable
to complete a successful system check after three attempts and does not have a
documented reason why the system checks have not been completed, the provider
must ask a responder to attempt to find out why the individual is unable to
complete the system check.
(3) If a
provider is unable to complete a system check during a calendar month, the
provider must provide written notification to the case manager by the 15th day
of the month after the system check was due. The written notification must
include:
(A) the date and time of each
attempted system check;
(B) the
date and time of each attempt to contact a responder other than public service
personnel; and
(C) the reason the
individual was unable to participate, if known.
(d) If a provider is unable to complete a system check due to equipment failure, the provider must replace the equipment as described in §52.411(a)(2) of this chapter (relating to Equipment Maintenance).
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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