Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 265 - SERVICE RESPONSIBILITY OPTION
Subchapter C - RESPONSIBILITIES OF AN SRO PROVIDER
Section 265.22 - SRO Provider Responsibilities
Universal Citation: 26 TX Admin Code ยง 265.22
Current through Reg. 49, No. 38; September 20, 2024
(a) At the initial meeting with an individual, an SRO provider must:
(1) negotiate a management agreement with the
individual;
(2) discuss and approve
a service back-up plan with the individual;
(3) provide SRO provider time sheets to the
individual and explain the submission process, including how frequently time
sheets must be completed and submitted; and
(4) orient the individual to the SRO
provider's evaluation process, including forms and the schedule for evaluating
service providers.
(b) During service provider selection, the SRO provider must:
(1) screen a potential service provider,
including conducting criminal history and registry checks in accordance with
§ 49.304 of this title (relating to Background Checks); and
(2) send potential service providers,
including those recommended by the individual, to the individual to
interview.
(c) When the individual has selected a service provider, the SRO provider must:
(1) explain the SRO to the service provider,
including that the SRO provider is the employer of record and that the
individual is the daily manager of services;
(2) explain to the service provider that if
the service provider has health or safety concerns about the individual and
cannot resolve the issue after talking with the individual, the service
provider must contact the SRO provider; and
(3) provide basic training and orientation to
service providers regarding comprehensive precautions, SRO provider policies,
complaint procedures, and emergency procedures.
(d) After services have begun, the SRO provider must:
(1) receive and process time
sheets from the service provider;
(2) send a back-up service provider, within
the time frame required by an individual's program, if requested by the
individual or if the individual does not implement the service back-up plan;
and
(3) send new potential service
providers, within the time frame required by an individual's program, to
interview at the individual's request.
(e) The SRO provider must:
(1) notify a case manager or service
coordinator of issues or concerns related to an individual's participation in
the SRO:
(A) immediately if possible, but at
least within 24 hours after becoming aware of:
(i) allegations of abuse, neglect,
exploitation, or fraud; or
(ii)
concerns about the individual's health, safety, or welfare; and
(B) within seven days after
becoming aware of:
(i) non-delivery of
services or extended breaks in services;
(ii) noncompliance with SRO management
responsibilities;
(iii)
noncompliance with a service back-up plan; or
(iv) over- or under-utilization of services
or funds allocated in the individual's service plan for delivery of services to
the individual through the SRO and in accordance with the requirements of the
individual's program; and
(2) document any issues or concerns related
to an individual's participation in the SRO on DADS' Case Information
form.
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