Texas Administrative Code
Title 26 - HEALTH AND HUMAN SERVICES
Part 1 - HEALTH AND HUMAN SERVICES COMMISSION
Chapter 259 - COMMUNITY LIVING ASSISTANCE AND SUPPORT SERVICES (CLASS) PROGRAM AND COMMUNITY FIRST CHOICE (CFC) SERVICES
Subchapter G - ADDITIONAL CMA REQUIREMENTS
Section 259.315 - CMA: Quality Management Process
Universal Citation: 26 TX Admin Code ยง 259.315
Current through Reg. 49, No. 38; September 20, 2024
(a) A CMA must, at least annually, conduct a survey of all individuals, LARs, and actively involved persons to determine their satisfaction with the provision of case management.
(b) A CMA must develop a written quality assurance process to evaluate and improve the quality of case management provided by the CMA based, at least in part, on the results of the survey required by subsection (a) of this section.
(c) At least annually, a CMA must:
(1) review all final investigative reports
from HHSC for an investigation described in §
259.319(c) of
this subchapter (relating to CMA: Requirements Related to the Abuse, Neglect,
and Exploitation of an Individual) and, based on the review, identify program
process improvements that help prevent the occurrence of abuse, neglect, and
exploitation and improve the delivery of case management services; and
(2) evaluate critical incident
data reported in accordance with §
259.303(h) of
this subchapter (relating to Protection of Individual) and identify program
process improvements that help prevent the occurrence of critical incidents and
improve service delivery.
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