Texas Administrative Code
Title 19 - EDUCATION
Part 1 - TEXAS HIGHER EDUCATION COORDINATING BOARD
Chapter 4 - RULES APPLYING TO ALL PUBLIC INSTITUTIONS OF HIGHER EDUCATION IN TEXAS
Subchapter S - APPROVAL FOR PARTICIPATION IN THE STATE AUTHORIZATION RECIPROCITY AGREEMENT (SARA) FOR PUBLIC INSTITUTIONS OF HIGHER EDUCATION
Section 4.316 - Complaint Resolution
Current through Reg. 49, No. 38; September 20, 2024
Institutions operating under SARA shall make their resolution policies and procedures readily available to students taking courses under SARA provisions.
(1) Complaints against an institution operating under SARA must first go through the institution's own procedures for resolution grievances.
(2) If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complainant may appeal, within two years of the incident, to the board.
(3) Coordinating Board staff will review the appeal, determine a resolution to the appeal, and notify the complainant and the institution of the decision.
