Texas Administrative Code
Title 16 - ECONOMIC REGULATION
Part 2 - PUBLIC UTILITY COMMISSION OF TEXAS
Chapter 26 - SUBSTANTIVE RULES APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS
Subchapter F - REGULATION OF TELECOMMUNICATIONS SERVICE
Section 26.125 - Automatic Dial Announcing Devices (ADADs)
Universal Citation: 16 TX Admin Code § 26.125
Current through Reg. 50, No. 13; March 28, 2025
(a) Purpose. The purpose of this section is to regulate the use of ADADs.
(b) Application. The provisions of this section apply to an ADAD used to make a telephone call that originates or terminates in the state of Texas.
(c) Requirements for use of an ADAD. A person who operates an ADAD to make a telephone call in which the device plays a recorded message when a connection is completed to a telephone number must comply with the following requirements.
(1)
An ADAD operator must obtain a permit from the commission and give written
notice specifying the type of device to be connected to each telecommunications
utility over whose system the device is to be used.
(2) The device must not be used for random
number dialing or to dial numbers by successively increasing or decreasing
integers. In addition, the device must not be used in a way such that two or
more telephone lines of a multi-line business are engaged
simultaneously.
(3) Within the
first 30 seconds of the call, the ADAD message must clearly state the nature of
the call, the identity of the business, individual, or other entity initiating
the call, and the telephone number (other than that of the ADAD which placed
the call) or address of the business, individual, or entity. This paragraph
does not apply to the ADAD if the ADAD is used:
(A) for debt collection purposes in
compliance with applicable federal law and regulations; and
(B) by a live operator for automated dialing
for hold announcement purposes.
(4) The entire ADAD message must be delivered
in a single language.
(5) The
device must disconnect from the called person's line no later than five seconds
after the call is terminated by either party or, if the device cannot
disconnect within that period, a live operator must introduce the call and
receive the oral consent of the called person before beginning the message. In
addition, the device must comply with the line seizure requirements in 47 Code
of Federal Regulations §68.318(c).
(6) The device, when used for solicitation
purposes, must have a message shorter than 30 seconds or have the technical
capacity to recognize a telephone answering device on the called person's line
and terminate the call within 30 seconds.
(7) For calls terminating in Texas, the
device must not be used to make a call:
(A)
for solicitation before noon or after 9:00 p.m. on a Sunday or before 9:00 a.m.
or after 9:00 p.m. on a weekday or a Saturday; or
(B) for collection purposes at an hour at
which collection calls would be prohibited under the federal Fair Debt
Collection Practices Act (15 United States
Code §1692, et
seq.).
(8)
Calls may not be made to emergency telephone numbers of hospitals, fire
departments, law enforcement offices, medical physician or service offices,
health care facilities, poison control centers, "911" lines, or other entities
providing emergency service. In addition, calls may not be made to telephone
numbers of any guest room or patient room of a hospital, health care facility,
elderly home, or similar establishment, any telephone numbers assigned to
paging service, cellular telephone service, specialized mobile radio service,
or other radio common carrier, or any service for which the called party is
charged for the call.
(9) If during
a call a cross-promotion or reference to a pay-per-call information service is
made, the call must include:
(A) a statement
that a charge will be incurred by a caller who makes a call to a pay-per-call
information services telephone number;
(B) the amount of the flat-rate or
cost-per-minute charge that will be incurred or the amount of both if both
charges will be incurred; and
(C)
the estimated amount of time required to receive the entire information offered
by the service during a call.
(d) Permit to operate an ADAD.
(1) An application for a permit to use one or
more ADADs must be made using a form prescribed by the commission and must be
accompanied by a fee of $50. A permit is valid for one year after its date of
issuance. An application for a renewal permit shall be filed using the form
prescribed by the commission, accompanied by a fee of $15, not less than 90
days prior to the expiration date of the current permit.
(2) Each application for the issuance or
renewal of a permit under this section must contain the telephone number of
each ADAD that will be used and the physical address from which the ADAD will
operate in the format required by the commission. If the telephone number of an
ADAD or the physical address from which the ADAD operates changes, the owner or
operator of the ADAD shall notify the commission by certified mail in the
required format of each new number or address not later than the 48th hour
before the hour at which the ADAD will begin operating with the new telephone
number or at the new address. If the owner or operator of an ADAD fails to
notify the commission as required by this subsection within the period
prescribed by this subsection, the permit is automatically invalid.
(3) In determining if a permit should be
issued or renewed, the commission will consider the compliance record of the
owner or operator of the ADAD. The commission may deny an application for the
issuance or renewal of a permit because of the applicant's compliance
record.
(4) A local exchange
company (LEC) may obtain, on request to the commission, a copy of a permit
issued under this section and of any changes relating to the permit.
(5) The commission may revoke a permit to
operate an ADAD for failure to comply with this section.
(e) Exceptions. This section does not apply to the use of an ADAD to make a telephone call:
(1) relating to an emergency or a public
service under a program developed or approved by the emergency management
coordinator of the county in which the call was received;
(2) made by a public or private primary or
secondary school system to locate or account for a truant student;
(3) made by a municipality or a person
calling on behalf of a municipality to deliver information to citizens of the
municipality regarding public health, safety, or welfare issues; or
(4) made by an organization to a member of
the organization.
(f) Complaints, investigation, and enforcement.
(1) If the commission determines that a
person has violated the requirements of this section, the telecommunications
utility providing service to the user of the ADAD shall comply with a
commission order to disconnect service to the person. The telecommunications
utility may reconnect service to the person only on a determination by the
commission that the person will comply with this section. The
telecommunications utility shall give notice to the person using the ADAD of
the telecommunications utility's intent to disconnect service not later than
the third day before the date of the disconnection, except that if the ADAD is
causing network congestion or blockage, the notice may be given on the day
before the date of disconnection.
(2) A telecommunications utility may, without
an order by the commission or a court, disconnect or refuse to connect service
to a person using or intending to use an ADAD if the telecommunications utility
determines that the device would cause or is causing network harm.
(3) A LEC that receives a complaint relating
to the use of an ADAD shall send the complaint to the commission according to
the following guidelines:
(A) the complaint
shall be recorded on a form prescribed by the commission;
(B) the LEC shall inform the complainant that
the complaint, including the identity of the complainant and other information
relevant to the complaint, will be forwarded to the commission;
(C) the complaint form and any written
complaint shall be forwarded to the commission within three business days of
its receipt by the LEC.
(g) Permit suspension/child support enforcement. In consideration of the Texas Family Code Annotated, Chapter 232, as it may be subsequently amended, which provides for the suspension of state-issued licenses for failure to pay child support, the commission shall follow the procedures set out in this subsection.
(1) Provision of information to a Title IV-D
agency. Upon request, the commission shall provide a Title IV-D agency with the
name, address, social security number, license renewal date, and other
identifying information for each person who holds, applies for, or renews an
ADAD permit issued by the commission. This information shall be provided in a
format agreed to between the Title IV-D agency and the commission.
(2) Suspension of permit. Upon receipt of a
final order issued by a court or a Title IV-D agency suspending an ADAD permit
under the provisions of the Texas Family Code, Chapter 232, the commission
shall immediately:
(A) record the suspension
of the permit in the commission's files; and
(B) notify the telecommunications utility
providing service to the user of an ADAD that the permit has been
suspended.
(3) Service
disconnection. Upon receipt of notification by the commission that a permit has
been suspended under the provisions of this subsection, the telecommunications
utility providing service to that user of an ADAD shall immediately disconnect
service to that person.
(4) Refund
of fees. A person who holds, applies for, or renews an ADAD permit issued by
the commission that is suspended under the provisions of this subsection is not
entitled to a refund of any fees paid under subsection (d) of this
section.
(5) Reinstatement. The
commission may not modify, remand, reverse, vacate, or reconsider the terms of
a final order issued by the court or a Title IV-D agency suspending a permit
under the provisions of the Texas Family Code, Chapter 232. However, upon
receipt of an order by the court or Title IV-D agency vacating or staying an
order suspending a person's permit to operate an ADAD, the commission shall
promptly issue or re-issue the affected permit to that person if that person is
otherwise qualified for the permit and has paid the applicable fees as set out
in subsection (d) of this section.
(h) Penalties. A person who operates an ADAD without a valid permit, with an expired permit, or with a permit that has been suspended under the provisions of subsection (g) of this section or who otherwise operates the ADAD in violation of this section or a commission order, is subject to an administrative penalty of not more than $1,000 for each day or portion of a day during which the ADAD was operating in violation of this section. However, nothing in this subsection is intended to limit the commission's authority under the Public Utility Regulatory Act §15.021, et seq.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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