Current through Reg. 50, No. 13; March 28, 2025
(a) Scope and
purpose. This section applies to the certification of a person or entity to
provide local exchange telephone service, basic local telecommunications
service, and switched access service as holders of certificates of operating
authority (COAs) and service provider certificates of operating authority
(SPCOA) established in the Public Utility Regulatory Act (PURA), Chapter 54,
Subchapters C and D.
(b)
Definitions.
(1) Affiliate--An affiliate of,
or a person affiliated with, a specified person, is a person that directly or
indirectly through one or more intermediaries, controls, is controlled by, or
is under common control with the person specified.
(2) Annual Report--A report that includes, at
a minimum, the certificate holder's primary business telephone number,
toll-free customer service number, email address, authorized company contact,
regulatory contact, complaint contact, primary and secondary emergency contacts
and operation and policy migration contacts which is submitted to the
commission every calendar year. Each provided contact must include the
contact's company title.
(3)
Application - An application for a new COA or SPCOA certificate or an amendment
to an existing COA or SPCOA certificate.
(4) Control--The term control, including the
terms controlling, controlled by and under common control with, means the
power, either directly or indirectly through one or more affiliates, to direct
or cause the direction of the management or policies of a person, whether
through ownership of voting securities, by contract, or otherwise.
(5) Executive officer--When used in reference
to a person, means its president or chief executive officer, a vice-president
serving as its chief financial officer, or a vice-president serving as its
chief accounting officer, or any other officer of the person who performs any
of the foregoing functions for the person.
(6) Facilities-based
certification--Certification that authorizes the certificate holder to provide
service using its own equipment, unbundled network elements, or E9-1-1 database
management associated with selective routing services.
(7) Permanent employee--An individual that is
fully integrated into the certificate holder's business. A consultant is not a
permanent employee.
(8) Person--An
individual and any business entity, including a limited liability company, a
partnership of two or more persons having a joint or common interest, a mutual
or cooperative association, but does not include a municipal
corporation.
(9) Principal--A
person or member of a group of persons that controls the person in
question.
(10) Shareholder--As
context indicates and the applicable business entity requires, the legal or
beneficial owner of any of the equity in a business entity, including,
stockholders of corporations, members of limited liability companies and
partners of partnerships.
(c) Ineligibility for certification.
(1) An applicant is ineligible for a COA or
SPCOA if the applicant is a municipality.
(2) An applicant is ineligible for a COA if
the applicant has not created a proper separation of business operations
between itself and an affiliated holder of a certificate of convenience and
necessity, as required by PURA §54.102.
(3) An applicant is ineligible for an SPCOA
if the applicant, and affiliates of the applicant, in the aggregate have more
than 6.0% of the total intrastate switched access minutes of use as measured
for the most recent 12-month period.
(4) The commission will not grant an SPCOA to
a holder of a:
(A) CCN for the same territory;
or
(B) COA for the same
territory.
(d)
Application for COA or SPCOA certification. A person or entity is prohibited
from providing local exchange telephone service, basic local telecommunications
service, or switched access service unless the person or entity obtains a
certificate of convenience and necessity in accordance with §
26.101 of this title (relating to
Certificate of Convenience and Necessity Criteria), or a certificate of
operating authority or a service provider certificate of operating authority in
accordance with this section.
(1) An applicant
for COA or SPCOA certification must demonstrate the capability of complying
with this section. An applicant who obtains a COA or SPCOA, or who receives a
certificate under this section must maintain compliance with this
section.
(2) An application must be
made on the form prescribed by the commission, verified by oath or affirmation,
and signed by an executive officer of the applicant.
(3) Except where good cause exists to extend
the time for review, the presiding officer must issue an order finding whether
the application is deficient or complete within 20 days of filing. Deficient
applications, including those without necessary supporting documentation, will
be rejected without prejudice.
(4)
While an application is pending, an applicant must inform the commission of any
material change in the information provided in the application within five
working days of any such change.
(5) Except where good cause exists to extend
the time for review, the presiding officer will enter an order approving,
rejecting, or approving with modifications, an application within 60 days of
the filing of the application.
(6)
While an application is pending, an applicant must respond to any request for
information from commission staff within ten days after receipt of the request
by the applicant.
(e)
Standards for granting certification to COA and SPCOA applicants. The
commission may grant a COA or SPCOA to an applicant that demonstrates
eligibility in accordance with subsection (c) of this section, has the
technical and financial qualifications required by this section, has the
ability to meet the commission's quality of service requirements to the extent
required by PURA and this title, and the applicant and its executive officers
and principals do not have a history of violations of rules or misconduct such
that granting the application would be inconsistent with the public interest.
In determining whether to grant a certificate, the commission will consider
whether the applicant has satisfactorily provided the information required
under this section in the application.
(f) Financial requirements. To obtain COA or
SPCOA certification, an applicant must demonstrate shareholders' equity as
required by this subsection.
(1) To obtain
facilities-based certification, an applicant must demonstrate shareholders'
equity of not less than $100,000. To obtain resale-only or data-only
certification, an applicant must demonstrate shareholders' equity of not less
than $25,000.
(2) For the period
beginning on the date of certification and ending one year after the date of
certification, the certificate holder must not make any distribution or other
payment to any shareholders or affiliates if, after giving effect to the
distribution or other payment, the shareholders' equity of the certificate
holder is less than the amount required by this paragraph. The restriction on
distributions or other payments contained in this paragraph includes dividend
distributions, redemptions and repurchases of equity securities, loans, or loan
repayments to shareholders or affiliates.
(3) Shareholders' equity must be documented
by an audited or unaudited balance sheet for the applicant's most recent
quarter. The audited balance sheet must include the independent auditor's
report. The unaudited balance sheet must include a sworn statement from an
executive officer of the applicant attesting to the accuracy, in all material
respects, of the information provided in the unaudited balance sheet.
(g) Technical and managerial
requirements. To obtain COA or SPCOA certification, an applicant must have and
maintain the technical and managerial resources and ability to provide
continuous and reliable service in accordance with PURA, commission rules, and
other applicable laws.
(1) To obtain
facilities-based certification, an applicant must have principals, consultants
or permanent employees in managerial positions whose combined experience in the
telecommunications industry equals or exceeds five years. To obtain resale-only
or data-only certification, an applicant must have principals or permanent
employees in managerial positions whose combined experience in the
telecommunications industry equals or exceeds one year.
(2) To support technical qualification, an
applicant must provide the following documentation: the name, title, number of
years of telecommunications or related experience, and a description of the
experience for each principal, consultant and/or permanent employee that the
applicant will rely upon to demonstrate the experience required by paragraph
(1) of this subsection.
(3) An
applicant must include the following in its application for COA or SPCOA
certification:
(A) Any complaint history,
disciplinary record and compliance record during the 60 months immediately
preceding the filing of the application regarding: the applicant; the
applicant's affiliates that provide utility-like services such as
telecommunications, electric, gas, water, or cable service; the applicant's
principals; and any person that merged with any of the preceding persons;
(i) The complaint history, disciplinary
record, and compliance record must include information from any federal agency
including the U.S. Securities and Exchange Commission; any self-regulatory
organization relating to the sales of securities, financial instruments, or
other financial transactions; state public utility commissions, state attorney
general officers, or other regulatory agencies in states where the applicant is
doing business or has conducted business in the past including state securities
boards or commissions, the Texas Secretary of State, Texas Comptroller's
Office, and Office of the Texas Attorney General. Relevant information includes
the type of complaint, status of complaint, resolution of complaint, and the
number of customers in each state where complaints occurred.
(ii) The applicant may request to limit the
inclusion of this information if it would be unduly burdensome to provide, so
long as the information provided is adequate for the commission to assess the
complaint history, disciplinary record, and compliance record of the applicant
and the principals and affiliates of the applicant.
(iii) The commission may also consider any
complaint information on file at the commission.
(B) A summary of any history of insolvency,
bankruptcy, dissolution, merger, or acquisition of the applicant or any
predecessors in interest during the 60 months immediately preceding the
application;
(C) A statement
indicating whether the applicant or the principals of the applicant are
currently under investigation or have been penalized by an attorney general or
any state or federal regulatory agency for violation of any deceptive trade or
consumer protection laws or regulations; and
(D) Disclosure of whether the applicant or
principals of the applicant have been convicted or found liable for fraud,
theft, larceny, deceit, or violations of any securities laws, customer
protection laws, or deceptive trade laws in any state.
(4) Quality of service and customer
protection.
(A) The applicant must affirm that
it will meet the commission's applicable quality-of-service standards as listed
on the quality of service questionnaire contained in the application. The
quality-of-service standards include E9-1-1 compliance and local number
portability capability. Data-only providers are not subject to the requirements
for E9-1-1 and local number portability compliance as applicable to switched
voice services.
(B) The applicant
must affirm that it is aware of and will comply with the applicable customer
protection rules and disclosure requirements as set forth in Chapter 26,
Subchapter B, of this title (relating to Customer Service and
Protection).
(5) Limited
scope of COAs and SPCOAs. If, after considering the factors in this subsection,
the commission finds it to be in the public interest to do so, the commission
may:
(A) Limit the geographic scope of the
COA.
(B) Limit the scope of an
SPCOA's service to facilities-based, resale-only, data-only, geographic scope,
or some combination of the preceding list.
(h) Certificate Name. All local exchange
telephone service, basic local telecommunications service, and switched access
service provided under a COA or SPCOA must be provided in the name under which
certification was granted by the commission. The commission will grant the COA
or SPCOA certificate in only one name.
(1) The
applicant must provide the following information from its registration with the
Texas Secretary of State or registration with another state or county, as
applicable:
(A) Form of business being
registered (e.g., corporation, company, partnership, sole proprietorship,
etc.);
(C) Certification or file
number; and
(D) Date business was
registered.
(2) Business
names must not be deceptive, misleading, inappropriate, confusing or
duplicative of existing name currently in use or previously approved for use by
a certificated telecommunications provider (CTU).
(3) Any name in which the applicant proposes
to do business will be reviewed for compliance with paragraph (2) of this
subsection. If the presiding officer determines that any requested name does
not meet the requirements of paragraph (2) of this subsection, the presiding
officer must notify the applicant that the requested name may not be used by
the applicant. The applicant will be required to amend its application to
provide at least one suitable name to be certificated.
(i) Amendment of a COA or SPCOA Certificate.
(1) A person or entity granted a COA or SPCOA
in accordance with this section must file an application to amend a COA or an
SPCOA certificate in a commission approved format to:
(A) Change the corporate name or assumed name
of the certificate holder.
(i) Name change
amendments may be granted via administrative approval if the holder is in
compliance with applicable commission rules and no hearing is
requested.
(ii) Commission staff
will review any name in which the applicant proposes to do business. If staff
determines that any requested name is deceptive, misleading, vague,
inappropriate, or duplicative, it must notify the applicant that the requested
name is prohibited for use by the applicant. An applicant is required to
provide at least one suitable name or the amendment will be denied by the
presiding officer.
(B)
Change the geographic scope of a COA or an SPCOA.
(C) Sell, transfer, assign, or lease a
controlling interest in the COA or SPCOA or sell, transfer or lease a
controlling interest in the entity holding the COA or the SPCOA. An application
for this type of amendment must:
(i) be filed
at least 60 days prior to the occurrence of the transaction;
(ii) be jointly filed by the transferor and
transferee;
(iii) comply with the
requirements for certification; and
(iv) comply with applicable commission
rules.
(D) Change of type
of provider from resale-only, facilities-based only or data-only on a SPCOA
certificate.
(E) Discontinuation of
service and relinquishment of certificate, or discontinuation of an optional
service by a deregulated company holding a certificate of operating authority
or an exempt carrier.
(i) A deregulated
company holding a certificate of operating authority or an exempt carrier must
provide the information in subclauses (I)-(III) of this clause for the
discontinuation of service and relinquishment of its certificate. The
requirements for the discontinuation of optional services do not apply to a
deregulated company holding a certificate of operating authority or to an
exempt carrier.
(I) Certification that the
carrier will send customers whose service is being discontinued a notification
letter providing a minimum of 61 days of notice of termination of service and
clearly stating the date of termination of service;
(II) A statement regarding the disposition of
customer credits and deposits; and
(III) Certification that the carrier will
comply with §
26.24 of this title (relating to
Credit Requirements and Deposits).
(ii) A carrier that does not meet the
criteria of clause (i) of this subparagraph must comply with subsections (m)
and (n) of this section to discontinue service, relinquish a certificate, or
discontinue an optional service.
(2) If the application to amend the COA or
SPCOA certificate is for a corporate restructuring, a change in internal
ownership, or an internal change in controlling interest, the applicant may
file an abbreviated amendment application, unless the ownership or controlling
interest involves an uncertificated company, significant changes in management
personnel, or changes to the underlying financial qualifications of the
certificate holder that were previously approved by the commission. If
commission staff cannot determine continued compliance with the applicable
substantive rules based on the information provided on the abbreviated
amendment application, then a full amendment application must be filed by the
applicant.
(3) When a certificate
holder acquires or merges with another certificate holder, other than a CCN
holder, the acquiring entity must file a notice within 30 calendar days of the
closing of the acquisition or merger in a project established by staff. Staff
will have ten working days to review the notice and determine whether a full
amendment application will be required. If staff has not filed, within ten
working days, a request to docket the proceeding and determination that a full
amendment application is required, a notice of approval may be issued. Notice
to the commission must include but not be limited to:
(A) A joint filing statement;
(B) Certificated entity names, certificate
numbers, contact information, and statements of compliance; and
(C) An affidavit from each certificated
entity attesting to compliance with COA or SPCOA certification requirements, as
applicable.
(4) No later
than five working days after filing an application or amendment with the
commission, the applicant must provide a copy of the application or amendment
to the Commission on State Emergency Communications and, in accordance with
paragraph (3) of this subsection, notice to all affected 9-1-1 administrative
entities. The applicant may provide the amendment application and notice via
electronic mail.
(5) If the
application to amend requests any change other than a name change, the factors
as set forth in subsections (c) and (d) of this section may be considered by
the commission in determining whether to approve an amendment to a COA or
SPCOA.
(j) Non-use of
certificates. Applicants must use their COA or SPCOA certificates
expeditiously.
(1) A certificate holder that
has discontinued providing service for a period of 12 consecutive months after
the date the certificate holder has initially begun providing service must file
an affidavit on an annual basis attesting that it continues to possess the
required technical and financial resources necessary to provide the level of
service proposed in its initial application.
(2) A certificate holder that has not
provided service within 24 months of being granted the certificate by the
commission may have its certificate suspended or revoked.
(k) Renewal of certificates. Each COA and
SPCOA holder must file with the commission a renewal of its certification once
every ten years. The commission may, prior to the ten year renewal requirement,
require each COA and SPCOA holder to file a renewal of its certification.
(1) The certification renewal must include:
(A) the certificate holder's name;
(B) the certificate holder's address;
and
(C) the most recent version of
the annual report the commission requires the certificate holder to submit to
comply with subsection (l)(1) of this section, to the extent required by PURA
and this title.
(2) A
certification renewal must be filed on or before June 1, 2014, and every ten
years thereafter.
(3) COA or SPCOA
holders will have an automatic extension of the filing deadline until October 1
of each reporting year to comply with paragraph (1) of this subsection.
Commission staff will send three notices to each COA and SPCOA holder that has
not submitted its certification renewal by June 1. The first notice will be
sent on or before July 1, the second notice will be sent on or before August 1,
and the third notice will be sent on or before September 1. Failure to send any
of these notices by commission staff or failure to receive any of these notices
by a COA or SPCOA holder must not affect the requirement to renew a certificate
under this section by October 1 of the renewal period.
(4) Failure to timely file the annual renewal
required in paragraph (1) of this subsection on or before October 1 of each
reporting year will automatically render the certificate of the COA or SPCOA
invalid and therefore no longer in compliance with PURA §54.001.
(5) COA or SPCOA holders that continue to
provide regulated telecommunications services under an invalid COA or SPCOA may
be subject to administrative penalties and other enforcement actions.
(6) A certificate holder whose COA or SPCOA
certificate is invalid may obtain a new certificate only by complying with the
requirements prescribed for obtaining an original certificate.
(l) Reporting Requirements.
(1) Each COA or SPCOA holder must provide and
maintain accurate contact information via the annual report to the extent
required by PURA and this title. At a minimum, the COA or SPCOA holder must
maintain a current regulatory contact person, complaint contact person, primary
and secondary emergency contact, operation and policy migration contact,
business physical and mailing address, primary business telephone number,
toll-free customer service number, and primary email address. The COA or SPCOA
holder must submit the required information in the manner established by the
commission.
(2) The applicable
annual report is due on or before April 30 of each calendar year. The COA or
SPCOA holder must electronically submit the required information in a manner
established by the commission.
(3)
When terminating or disconnecting service to another CTU, a COA or an SPCOA
holder must file a copy of the termination or disconnection notice with the
commission not later than two working days after the notice is sent to the CTU.
The service termination or disconnection notice must be filed in a project
established for that purpose.
(4)
COA and SPCOA holders must file a notice of the initiation of a bankruptcy in a
project number established for that purpose. The notice must be filed not later
than five working days after the filing of the bankruptcy petition. The notice
of bankruptcy must also include, at a minimum, the following information:
(A) The name of the certificated company that
is the subject of the bankruptcy petition, the date and state in which
bankruptcy petition was filed, type of bankruptcy such as Chapter 7, 11, or 13,
and whether the bankruptcy is voluntary or involuntary, the bankruptcy case
number; and
(B) The number of
affected customers, the type of service provided to the affected customers, and
the name of each provider of last resort associated with the affected
customers.
(5) Reports.
(A) A certificate holder must file all
reports to the extent required by PURA and this title, including §
26.51 of this title (relating to
Reliability of Operations of Telecommunications Providers); §
26.76 of this title (relating to
Gross Receipts Assessment Report); §
26.80 of this title (relating to
Annual Report on Historically Underutilized Businesses); §
26.85 of this title (relating to
Report of Workforce Diversity and Other Business Practices); §
26.89 of this title (relating to
Nondominant Carriers' Obligations Regarding Information on Rates and Services);
§
26.465 of this title (relating to
Methodology for Counting Access Lines and Reporting Requirements for Certified
Telecommunications Providers); and §
26.467 of this title (relating to
Rates, Allocation, Compensation, Adjustments and Reporting).
(B) An amendment for certification must
include a copy of the applicant's most recent tariff that has been approved by
the commission in accordance with §
26.207 of this title (relating to
Form and Filing of Tariffs), §
26.208 of this title (relating to
General Tariff Requirements), and other commission rules as applicable or
specified by those provisions. A tariff that has not been approved but is
currently under review by the commission may be used to satisfy this
requirement.
(i) A control number for the
project associated with the applicant's most recently approved tariff or tariff
that is currently under review by the commission may be provided as an
alternative to providing a copy.
(ii) An entity subject to §
26.89 of this title (Relating to
Nondominant Carriers' Obligations Regarding Information on Rates and Services)
may, but is not required to, comply with this paragraph.
(m) Standards for
cessation of operations and relinquishment of certification. A COA or SPCOA
holder may cease operations in the state only if authorized by the commission
in accordance with this subsection. A COA or SPCOA holder that ceases
operations and relinquishes its certification must comply with PURA
§54.253. This section does not apply to a deregulated company holding a
certificate of operating authority or to an exempt carrier.
(1) Before the certificate holder ceases
operations, it must give notice of the intended action to the commission, each
affected customer, the Commission on State Emergency Communications (CSEC),
each affected 9-1-1 administrative entity, the Office of Public Utility Counsel
(OPUC), each wholesale provider of telecommunications facilities or services
from which the certificate holder purchased facilities or services, the Texas
Comptroller of Public Accounts, the Texas Secretary of State and the
administrator of the Texas Universal Service Fund.
(A) The notification letter must clearly
state the intent of the certificate holder to cease providing
service.
(B) The notification
letter must provide each customer a minimum of 61 days of notice of termination
of service, and the date of the termination of service must be clearly stated
in the notification letter.
(C) The
notification letter must inform each customer of the carrier of last resort or
make other arrangements to provide service as approved by each
customer.
(2) A COA or
SPCOA holder that intends to cease operations must file with the commission an
application to cease operations and relinquish its certificate, and provide a
copy of the application to CSEC. The application must provide the following
information:
(A) Name, address, and phone
number of the certificate holder;
(B) COA or SPCOA certificate number being
relinquished;
(C) The commission
control number in which the COA or SPCOA was granted;
(D) A description of the areas in which
service will be discontinued and whether basic local telecommunications service
is available from other certificate holders in these areas;
(E) A description of any contractual
arrangements with customers that will not be honored, as a consequence of the
cessation of operations; and
(F) A
statement regarding the disposition of customer credits and deposits, and a
sworn statement stating the authority to relinquish certification, that proper
notice of the relinquishment has been provided to all customers, and that the
information provided in the application is true and correct.
(3) All customer deposits and
credits must be returned within 60 days of notification to cease operations and
relinquish certification.
(4) Any
switchover fees that will be charged to affected customers as a consequence of
the cessation of operations must be paid by the certificate holder
relinquishing the certificate.
(5)
Commission approval of the cessation of operations does not relieve the COA or
SPCOA of obligations to its customers under contract or other applicable
law.
(n) Standards for
discontinuing optional services. A COA or SPCOA holder discontinuing an
optional service must comply with PURA §54.253. This section does not
apply to a deregulated company holding a certificate of operating authority or
to an exempt carrier.
(1) The COA or SPCOA
holder must file an application with the commission to discontinue optional
services, which must provide the following information:
(A) Name, address, and phone number of the
certificate holder;
(B) COA or
SPCOA certificate number being amended;
(C) The commission control number in which
the COA or SPCOA was granted;
(D) A
description of the optional services that will be discontinued and whether such
services are available from other certificate holders in the areas served by
the certificate holder;
(E) A
description of any contractual arrangements with customers that will not be
honored, as a consequence of the discontinuation of optional services;
and
(F) A sworn statement stating
the authority to discontinue service options, that proper notice of the
discontinuation of service has been provided to all customers, and that the
information provided in the amended application is true and correct.
(2) Notification to each customer
receiving optional services is required, and must comply with the following
requirements:
(A) The notification letter must
clearly state the intent of the certificate holder to cease an optional service
and a copy of the letter must be provided to the commission and OPUC.
(B) The notification letter must give
customers a minimum of 61 days of notice of the discontinuation of optional
services.
(3) All
customer deposits and credits associated with a discontinued optional service
must be returned within 30 days of the discontinuation.
(4) The certificate holder must maintain the
optional services until it has obtained commission authorization to cease the
optional services.
(5) If the
amendment application requests any change other than a name change, the factors
as set forth in subsections (c) and (d) of this section may be considered by
the commission in determining whether to approve an amendment to a COA or an
SPCOA.
(o) Revocation or
suspension. A certificate granted in accordance with this section is subject to
amendment, suspension, or revocation by the commission for violation of PURA or
commission rules or if the commission determines that holder of the certificate
does not meet the requirements under this section to the extent required by
PURA and this title. A suspension of a COA or an SPCOA certificate requires the
cessation of all activities associated with obtaining new customers in the
state of Texas for a product or service that require a COA or an SPCOA. A
revocation of a COA or SPCOA certificate requires the cessation of activities
in the state of Texas that require a COA or an SPCOA in accordance with
commission order. The commission may also impose an administrative penalty on a
person for a violation of PURA or commission substantive rules. Commission
Staff or any affected person may bring a complaint seeking to amend, suspend,
or revoke a COA or an SPCOA certificate. Grounds for initiating an
investigation that may result in the suspension or revocation include the
following:
(1) Non-use of approved certificate
for a period of 24 months, without re-qualification prior to the expiration of
the 24-month period;
(2) Providing
false or misleading information to the commission;
(3) Failure to meet financial obligations on
a timely basis, or the inability to obtain or maintain the financial resources
needed to provide adequate service;
(4) Violation of any state law applicable to
the certificate holder that affects the certificate holders' ability to provide
telecommunications services;
(5)
Failure to meet commission reporting requirements to the extent required by
PURA and this title;
(6) Engaging
in fraudulent, unfair, misleading, deceptive, or anti-competitive practices or
unlawful discrimination in providing telecommunications service;
(7) Switching, or causing a customer's
telecommunications service to be switched, without first obtaining the
customer's permission;
(8) Billing
an unauthorized charge, or causing an unauthorized charge to be billed, to a
customer's telecommunications service bill;
(9) Failure to maintain financial resources
in accordance with subsection (f)(1) of this section;
(10) A pattern of not responding to
commission inquiries or customer complaints in a timely fashion;
(11) Suspension or revocation of a
registration, certification, or license by any state or federal
authority;
(12) Conviction of a
felony by the certificate holder, a person controlling the certificate holder,
or principal employed by the certificate holder, or any crime involving theft,
fraud, or deceit related to the certificate holder's service;
(13) Failure to serve as a provider of last
resort if required to do so by the commission;
(14) Failure to provide required services to
customers under the federal or Texas Universal Service Fund;
(15) Failure to comply with the rules of the
federal or Texas Universal Service Fund; and
(16) Violations of PURA or any commission
rule or order applicable to the certificate holder.