Texas Administrative Code
Title 16 - ECONOMIC REGULATION
Part 2 - PUBLIC UTILITY COMMISSION OF TEXAS
Chapter 25 - SUBSTANTIVE RULES APPLICABLE TO ELECTRIC SERVICE PROVIDERS
Subchapter R - CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE PROVIDERS
- Section 25.471 - General Provisions of Customer Protection Rules
- Section 25.472 - Privacy of Customer Information
- Section 25.473 - Non-English Language Requirements
- Section 25.474 - Selection of Retail Electric Provider
- Section 25.475 - General Retail Electric Provider Requirements and Information Disclosures to Residential and Small Commercial Customers
- Section 25.476 - Renewable and Green Energy Verification
- Section 25.477 - Refusal of Electric Service
- Section 25.478 - Credit Requirements and Deposits
- Section 25.479 - Issuance and Format of Bills
- Section 25.480 - Bill Payment and Adjustments
- Section 25.481 - Unauthorized Charges
- Section 25.482 - Prompt Payment Act
- Section 25.483 - Disconnection of Service
- Section 25.484 - Electric No-Call List
- Section 25.485 - Customer Access and Complaint Handling
- Section 25.486 - Customer Protections for Brokerage Services
- Section 25.487 - Obligations Related to Move-In Transactions
- Section 25.488 - Procedures for a Premise with No Service Agreement
- Section 25.489 - Treatment of Premises with No Retail Electric Provider of Record
- Section 25.490 - Moratorium on Disconnection on Move-Out
- Section 25.491 - Record Retention and Reporting Requirements
- Section 25.492 - Non-Compliance with Rules or Orders; Enforcement by the Commission
- Section 25.493 - Acquisition and Transfer of Customers from one Retail Electric Provider to Another
- Section 25.495 - Unauthorized Change of Retail Electric Provider
- Section 25.497 - Critical Load Industrial Customers, Critical Load Public Safety Customers, Critical Care Residential Customers, and Chronic Condition Residential Customers
- Section 25.498 - Prepaid Service
- Section 25.499 - Acknowledgement of Risk Requirements for Certain Commercial Contracts
- Section 25.500 - Privacy of Advanced Metering System Information
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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