Texas Administrative Code
Title 16 - ECONOMIC REGULATION
Part 2 - PUBLIC UTILITY COMMISSION OF TEXAS
Chapter 25 - SUBSTANTIVE RULES APPLICABLE TO ELECTRIC SERVICE PROVIDERS
Subchapter B - CUSTOMER SERVICE AND PROTECTION
Section 25.26 - Spanish Language Requirements
Universal Citation: 16 TX Admin Code § 25.26
Current through Reg. 50, No. 13; March 28, 2025
(a) Application. This section applies to each electric utility that serves a county where the number of Spanish speaking persons as defined in § 25.5 of this title (relating to Definitions) is 2000 or more according to the most current U.S. Census of Population (Bureau of Census, U.S. Department of Commerce, Census of Population and Housing).
(b) Written plan.
(1) Requirement. Each electric utility shall
have a commission-approved written plan that describes how a Spanish-speaking
person is provided, or will be provided, reasonable access to the utility's
programs and services.
(2) Minimum
elements. The written plan required by paragraph (1) of this subsection shall
include a clear and concise statement as to how the electric utility is doing
or will do the following, for each part of its entire system:
(A) inform Spanish-speaking applicants how
they can get information contained in the utility's plan in the Spanish
language;
(B) inform
Spanish-speaking applicants and customers of their rights contained in this
subchapter;
(C) inform
Spanish-speaking applicants and customers of new services, discount programs,
and promotions;
(D) allow
Spanish-speaking persons to request repair service;
(E) ballot Spanish-speaking customers for
services requiring a vote by ballot;
(F) allow access by Spanish-speaking
customers to services specified in subchapter F of this chapter (relating to
Metering);
(G) inform its service
and repair representatives of the requirements of the plan.
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