Current through Reg. 50, No. 13; March 28, 2025
(a) Acceptable
reasons to refuse service. An electric utility may refuse to serve an applicant
until the applicant complies with state and municipal regulations and the
utility's rules and regulations on file with the commission or for any of the
reasons identified below.
(1) Applicant's
facilities inadequate. The applicant's installation or equipment is known to be
hazardous or of such character that satisfactory service cannot be given, or
the applicant's facilities do not comply with all applicable state and
municipal regulations.
(2)
Violation of an electric utility's tariffs. The applicant fails to comply with
the electric utility's tariffs pertaining to operation of nonstandard equipment
or unauthorized attachments which interfere with the service of others. The
electric utility shall provide the applicant notice of such refusal and afford
the applicant a reasonable amount of time to comply with the utility's
tariffs.
(3) Failure to pay
guarantee. The applicant has acted as a guarantor for another customer and
failed to pay the guaranteed amount, where such guarantee was made in writing
to the electric utility and was a condition of service.
(4) Intent to deceive. The applicant applies
for service at a location where another customer received, or continues to
receive, service and the electric utility bill is unpaid at that location, and
the electric utility can prove the change in identity is made in an attempt to
help the other customer avoid or evade payment of an electric utility bill. An
applicant may request a supervisory review as specified in §
25.30 of this title (relating to
Complaints) if the electric utility determines that the applicant intends to
deceive the electric utility and refuses to provide service.
(5) For indebtedness. The applicant owes a
debt to any electric utility for the same kind of service as that being
requested. In the event an applicant's indebtedness is in dispute, the
applicant shall be provided service upon paying a deposit pursuant to §
25.24 of this title (relating to
Credit Requirements and Deposits).
(6) Refusal to pay a deposit. Refusing to pay
a deposit if applicant is required to do so under §
25.24 of this title.
(b) Applicant's recourse. If an
electric utility has refused to serve an applicant under the provisions of this
section, the electric utility must inform the applicant of the reason for its
refusal and that the applicant may file a complaint with the commission as
described in §
25.30 of this title.
(c) Insufficient grounds for refusal to
serve. The following are not sufficient cause for refusal of service to an
applicant:
(1) delinquency in payment for
service by a previous occupant of the premises to be served;
(2) failure to pay for merchandise or charges
for non-regulated services, including but not limited to insurance policies,
Internet service, or home security services, purchased from the electric
utility;
(3) failure to pay a bill
that includes more than the allowed six months of underbilling, unless the
underbilling is the result of theft of service; or
(4) failure to pay the bill of another
customer at the same address except where the change in identity is made to
avoid or evade payment of an electric utility bill.
