Texas Administrative Code
Title 13 - CULTURAL RESOURCES
Part 1 - TEXAS STATE LIBRARY AND ARCHIVES COMMISSION
Chapter 2 - ARCHIVES AND HISTORICAL RESOURCES
Subchapter A - PRINCIPLES AND PROCEDURES OF THE COMMISSION
Section 2.53 - Service Complaints

Universal Citation: 13 TX Admin Code ยง 2.53

Current through Reg. 49, No. 38; September 20, 2024

(a) Complaints regarding agency services must be submitted in writing to the director and librarian. Complaints may be mailed to Director and Librarian, Texas State Library and Archives Commission, P.O. Box 12927, Austin, Texas, 78711-2927; hand-delivered at 1201 Brazos Street, Austin, Texas, 78701, or sent by email to dir.lib@tsl.texas.gov. The agency will review, investigate, and respond to complaints within 10 business days from the date the complaint is received. The agency will notify the complainant if additional time is necessary to investigate a complaint.

(b) The agency will maintain a record of complaints filed. This will include information about parties to the complaint, the subject matter of the complaint, a summary of the results of the review or investigation of the complaint, and its disposition.

(c) The agency will make information available describing its procedures for complaint investigation and resolution.

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