Texas Administrative Code
Title 1 - ADMINISTRATION
Part 15 - TEXAS HEALTH AND HUMAN SERVICES COMMISSION
Chapter 395 - CIVIL RIGHTS
Subchapter C - COMPLAINTS
Section 395.21 - Complaints and Complaint Procedures
Universal Citation: 1 TX Admin Code ยง 395.21
Current through Reg. 49, No. 38; September 20, 2024
(a) The HHSC Civil Rights Office (CRO) sets policies and procedures to address complaints resulting from alleged discrimination.
(b) A complainant may file a complaint against an HHS agency or an HHS agency contractor with the HHSC Civil Rights Office (CRO) or with an HHS agency by personal contact, letter, e-mail, Internet, telephone, or other means.
(1) A
complainant must file a complaint within 180 calendar days after the alleged
discriminatory act. The HHSC CRO Director may extend the time period for filing
a complaint.
(2) When an HHS agency
employee or contractor receives a complaint, the employee or contractor must
forward the complaint within 10 calendar days to the HHSC CRO for
processing.
(3) The HHS agency
employee or contractor must advise the complainant, at the services delivery
point, of the right to file a complaint with the federal enforcement agency or
the HHSC CRO, or both entities.
(c) The HHSC CRO will examine and process the complaint promptly if it determines that a complaint will be investigated.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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