Texas Administrative Code
Title 1 - ADMINISTRATION
Part 15 - TEXAS HEALTH AND HUMAN SERVICES COMMISSION
Chapter 372 - TEMPORARY ASSISTANCE FOR NEEDY FAMILIES AND SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAMS
Subchapter G - RETAILER REQUIREMENTS
Section 372.1714 - Transaction Dispute Resolution
Universal Citation: 1 TX Admin Code ยง 372.1714
Current through Reg. 49, No. 38; September 20, 2024
(a) The retailer management EBT contractor:
(1)
investigates and resolves transaction disputes between a retailer and
third-party processor; and
(2)
requests information from the initiator and responder as needed.
(b) The retailer management EBT contractor responds in writing:
(1) within 10
banking business days after initiation, if the dispute is over system errors;
and
(2) within 15 calendar days
after initiation for all other disputes.
(c) Funds are transferred to the retailer or third-party processor only.
(d) A chargeback transaction may be used to resolve a disputed EBT program transaction. A chargeback may be issued against the:
(1) retailer management EBT
contractor;
(2) retailer;
or
(3) third-party processor's
settlement account.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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