(2) Recordkeeping and adequate documentation.
There is a distinction between noncompliance in recordkeeping, which equates
with unauditability of a cost report and constitutes an administrative contract
violation or, for the Nursing Facility program, may result in vendor hold, and
a provider's inability to provide adequate documentation, which results in
disallowance of relevant costs. Each is discussed in the following paragraphs.
(A) Recordkeeping. Providers must ensure that
records are accurate and sufficiently detailed to support the legal, financial,
and other statistical information contained in the cost report. Providers must
maintain all work papers and any other records that support the information
submitted on the cost report relating to all allocations, cost centers, cost or
statistical line items, surveys, and schedules. HHSC may require supporting
documentation other than that contained in the cost report to substantiate
reported information.
(i) For contracted
providers subject to 40 TAC Chapter 49, each provider must maintain records
according to the requirements stated in 40 TAC §
49.307 (relating to Record
Retention and Disposition) and according to the HHSC's prescribed chart of
accounts, when available.
(ii) If a
contractor is terminating business operations, the contractor must ensure that:
(I) records are stored and accessible;
and
(II) someone is responsible for
adequately maintaining the records.
(iii) For nursing facilities, failure to
maintain all work papers and any other records that support the information
submitted on the cost report relating to all allocations, cost centers, cost or
statistical line items, surveys, and schedules may result in vendor hold as
specified in §
355.403 of this chapter (relating
to Vendor Hold).
(iv) For all other
programs, failure to maintain all work papers and any other records that
support the information submitted on the cost report relating to all
allocations, cost centers, cost or statistical line items, surveys, and
schedules constitutes an administrative contract violation. In the case of an
administrative contract violation, procedural guidelines and informal
reconsideration and/or appeal processes are specified in §
355.111 of this subchapter
(relating to Administrative Contract Violations).
(B) Adequate documentation. The relationship
between reported costs and contracted services must be clearly and adequately
documented to be allowable. Adequate documentation consists of all materials
necessary to demonstrate the relationship of personnel, supplies, and services
to the provision of contracted client care or the relationship of the central
office to the individual service delivery entity level. These materials may
include but are not limited to, accounting records, invoices, organizational
charts, functional job descriptions, other written statements, and direct
interviews with staff, as deemed necessary by HHSC auditors to perform required
tests of reasonableness, necessity, and allowability.
(i) The minimum allowable statistical
duration for a time study upon which to base salary allocations is four weeks
per year, with one week being randomly selected from each quarter so as to
assure that the time study is representative of the various cycles of business
operations. One week is defined as only those days the contracted provider is
in operation for seven continuous days. The time study can be performed for one
continuous week during a quarter, or it can be performed over five or seven
individual days, whichever is applicable, throughout a quarter. The time study
must be a 100% time study, accounting for 100% of the time paid to the
employee, including vacation and sick leave.
(ii) To support the existence of a loan, the
provider must have available a signed copy of the loan contract, which contains
the pertinent terms of the loan, such as amount, rate of interest, method of
payment, due date, and collateral. The documentation must include an
explanation for the purpose of the loan, and an audit trail must be provided
showing the use of the loan proceeds. Evidence of systematic interest and
principal payments must be available and supported by the payback schedule in
the note or amortization schedule supporting the note. Documentation must also
include substantiation of any costs associated with the securing of the loan,
such as broker's fees, due diligence fees, lender's fees, attorney's fees, etc.
To document allowable interest costs associated with related party loans, the
provider is required to maintain documentation verifying the prime interest
rate in accordance with §
355.103(b)(11)(C)
of this subchapter for a similar type of loan as of the effective date of the
related party loan.
(iii) For
ground transportation equipment, a mileage log is not required if the equipment
is used solely (100%) for the provision of contracted client services in
accordance with program requirements in delivering one type of contracted care.
However, the contracted provider must have a written policy that states that
the ground transportation equipment is restricted to that use, and that policy
must be followed. For ground transportation equipment that is used for several
purposes (including for personal use) or multiple programs or across various
business components, mileage logs must be maintained. Personal use includes,
among other things, driving to and from a personal residence. At a minimum,
mileage logs must include for each individual trip the date, the time of day
(beginning and ending), driver, persons in the vehicle, trip mileage
(beginning, ending, and total), purpose of the trip, and the allocation centers
(the departments, programs, and/or business entities to which the trip costs
should be allocated). Flight logs must include dates, mileage, passenger lists,
and destinations, along with any other information demonstrating the purpose of
the trips so that a relationship to contracted client care in Texas can be
determined. For the purpose of comparison to the cost of commercial
alternatives, documentation of the cost of operating and maintaining a private
aircraft includes allowable expenses relating to the lease or depreciation of
the aircraft; aircraft fuel and maintenance expenses; aircraft insurance,
taxes, and interest; pilot expenses; hangar and other related expenses;
mileage, vehicle rental or other ground transportation expense; and airport
parking fees. Documentation demonstrating the allowable cost of commercial
alternatives includes commercial airfare ticket costs at the lowest fare
offered (including all discounts) and associated expenses, including mileage,
vehicle rental or other ground transportation expenses; airport parking fees;
and any hotel or per diem due to necessary layovers (no scheduled flights at
the time of return trip).
(iv) To
substantiate the allowable cost of leasing a luxury vehicle as defined in
§
355.103(b)(10)(C)(i)
of this subchapter, the provider must obtain at the time of the lease a
separate quotation establishing the monthly lease costs for the base amount
allowable for cost-reporting purposes as specified in §
355.103(b)(10)(C)(i)
of this subchapter. Without adequate documentation to verify the allowable
lease costs of the luxury vehicle, the reported costs shall be
disallowed.
(v) For adequate
documentation purposes, a written description of each cost allocation method
must be maintained that includes, at a minimum, a clear and understandable
explanation of the numerator and denominator of the allocation ratio described
in words and in numbers, as well as a written explanation of how and to which
specific business components the remaining percentage of costs were
allocated.
(vi) To substantiate the
allowable cost for staff training as defined in §
355.103(b)(15)(A)
of this subchapter, the provider must maintain a description of the training
verifying that the training pertained to contracted client care-related
services or quality assurance. At a minimum, a program brochure describing the
seminar or a conference program with a description of the workshop must be
maintained. The documentation must provide a description clearly demonstrating
that the seminar or workshop provided training for contracted client
care-related services or quality assurance.
(vii) Documentation regarding the allocation
of costs related to noncontracted services, as specified in §
355.102(j)(2) of
this subchapter, must be maintained by the provider. At a minimum, the provider
must maintain written records verifying the number of units of noncontracted
services provided during the provider's fiscal year, along with adequate
documentation supporting the direct and allocated costs associated with those
noncontracted services.
(viii)
Adequate documentation to substantiate legal, accounting, and auditing fees
must include, at a minimum, the amount of time spent on the activity, a written
description of the activity performed which clearly explains to which business
component the cost should be allocated, the person performing the activity, and
the hourly billing amount of the person performing the activity. Other legal,
accounting, and auditing costs, such as photocopy costs, telephone costs, court
costs, mailing costs, expert witness costs, travel costs, and court reporter
costs, must be itemized and clearly denote to which business component the cost
should be allocated.
(ix) Providers
who self-insure for all or part of their employee-related insurance costs, such
as health insurance and workers' compensation costs, must use one of the two
following methods for determining and documenting the provider's allowable
costs under the cost ceilings and any carry forward as described in §
355.103(b)(13)(E)
of this subchapter.
(I) Providers may obtain
and maintain each fiscal year's documentation to establish what their premium
costs would have been had they purchased commercial insurance for total
coverage. The documentation should include, at a minimum, bids from two
commercial carriers. Bids must be obtained no less frequently than every three
years.
(II) If providers choose not
to obtain and maintain commercial bids as described in subclause (I) of this
clause, providers may claim as an allowable cost the health insurance actual
paid claims incurred on behalf of the employees that do not exceed 10% of the
payroll for employees eligible for receipt of this benefit. In addition,
providers may claim as an allowable cost the workers' compensation actual paid
claims incurred on behalf of the employees, an amount each cost report period
not to exceed 10% of the payroll for employees eligible for receipt of this
benefit.
(III) Providers who
self-insure must also maintain documentation that supports the amount of claims
paid each year and any allowable costs to be carried forward to future
cost-reporting periods.
(x) Providers who self-insure for all or part
of their coverage for nonemployee-related insurance, such as malpractice
insurance, comprehensive general liability, and property insurance, must
maintain documentation for each cost-reporting period to establish what their
premium costs would have been had they purchased commercial insurance for total
coverage. The documentation should include, at a minimum, bids from two
commercial carriers. Bids must be obtained no less frequently than every three
years. Providers who self-insure must also maintain documentation that supports
the amount of claims paid each year and any allowable costs to be carried
forward to future cost-reporting periods. Governmental providers must document
the existence of their claims management and risk management
programs.
(xi) Regarding
compensation of owners and related parties, providers must maintain the
following documentation, at a minimum, for each owner or related party: a
detailed written description of actual duties, functions, and responsibilities;
documentation substantiating that the services performed are not duplicative of
services performed by other employees; time sheets or other documentation
verifying the hours and days worked; the amount of total compensation paid for
these duties, with a breakdown detailing regular salary, overtime, bonuses,
benefits, and other payments; documentation of regular, periodic payments
and/or accruals of the compensation, documentation that the compensation is
subject to payroll or self-employment taxes; and a detailed allocation
worksheet indicating how the total compensation was allocated across business
components receiving the benefit of these duties.
(I) Regarding bonuses paid to owners and
related parties, the provider must maintain clearly defined bonus policies in
its written agreements with employees or in its overall employment policy. At a
minimum, the bonus policy must include the basis for distributing the bonuses,
including qualifications for receiving the bonus and how the amount of each
bonus is calculated. Other documentation must specify who received bonuses,
whether the persons receiving bonuses are owners, related parties, or
arm's-length employees, and the bonus amount received by each
individual.
(II) Regarding benefits
provided to owners and related parties, the provider must maintain clearly
defined benefit policies in its written agreements with employees or in its
overall employment policy. At a minimum, the documentation must include the
basis for eligibility for each type of benefit available, who is eligible to
receive each type of benefit, who actually receives each type of benefit,
whether the persons receiving each type of benefit are owners, related parties,
or arm's-length employees, and the amount of each benefit received by each
individual.
(xii)
Regarding all forms of compensation, providers must maintain documentation for
each employee which clearly identifies each compensation component, including
regular pay, overtime pay, incentive pay, mileage reimbursements, bonuses, sick
leave, vacation, other paid leave, deferred compensation, retirement
contributions, provider-paid instructional courses, health insurance,
disability insurance, life insurance, and any other form of compensation. Types
of documentation would include insurance policies; provider benefit policies;
records showing paid leave accrued and taken; documentation to support hours
(regular and overtime) worked and wages paid; and mileage logs or other
documentation to support mileage reimbursements and travel allowances. For
accrued benefits, the documentation must clearly identify the period of the
accrual. For example, if an employee accrues two weeks of vacation during 20x1
and receives the corresponding vacation pay during 20x3, that employee's
compensation documentation for 20x3 should clearly indicate that the vacation
pay received had been accrued during 20x1.
(I)
For staff required to maintain continuous daily time sheets as per §
355.102(j) of this
subchapter and subclause (II) of this clause, the daily timesheet must
document, for each day, the staff member's start time, stop time, total hours
worked, and the actual time worked (in increments of 30 minutes or less)
providing direct services for the provider, the actual time worked performing
other functions, and paid time off. The employee must sign each timesheet. The
employee's supervisor must sign the timesheets each payroll period or at least
monthly. Work schedules are unacceptable documentation for staff whose duties
include multiple direct service types, both direct and indirect service
component types, and both direct hands-on support and first-level supervision
of direct care workers.
(II) For
the Intermediate Care Facilities for Individuals with an Intellectual
Disability or Related Conditions (ICF/IID), Home and Community-based Services
(HCS), and Texas Home Living (TxHmL) programs, staff required to maintain
continuous daily timesheets include staff whose duties include multiple direct
service types, both direct and indirect service component types and/or both
direct hands-on support and first-level supervision of direct care
workers.
(xiii)
Management fees paid to related parties must be documented as to the actual
costs of the related party for materials, supplies, and services provided to
the individual provider and upon which the management fees were based. If the
cost to the related party includes owner compensation or compensation to
related parties, documentation guidelines for those costs are specified in
clause (xi) of this subparagraph. Documentation must be maintained that
indicates stated objectives, periodic assessment of those objectives, and
evaluation of the progress toward those objectives.
(xiv) For central office and/or home office
costs, documentation must be maintained that indicates the organization of the
business entity, including position, titles, functions, and compensation. For
multi-state organizations, documentation must be maintained that clearly
defines the relationship of costs associated with any level of management above
the individual Texas contracted entity allocated to the individual Texas
contracted entity.
(xv)
Documentation regarding depreciable assets includes, at a minimum, historical
cost, date of purchase, depreciable basis, estimated useful life, accumulated
depreciation, and the calculation of gains and losses upon disposal.
(xvi) Providers must maintain documentation
clearly itemizing their employee relations expenditures. For employee
entertainment expenses, documentation must show the names of all persons
participating, along with a classification of the person attending, such as
employee, nonemployee, owner, family of employee, client, or vendor.
(xvii) Adequate documentation substantiating
the offsetting of grants and contracts from federal, state, or local
governments prior to reporting either the net expenses or net revenue must be
maintained by the provider. As specified in §
355.103(b)(18) of
this subchapter, such offsetting is required prior to reporting on the cost
report. The provider must maintain written documentation as to the purpose for
which the restricted revenue was received and the offsetting of the restricted
revenue against the allowable and unallowable costs for which the restricted
revenue was used.
(xviii) During
the course of an audit or an audit desk review, the provider must furnish any
reasonable documentation requested by HHSC auditors within ten working days of
the request or a later date as specified by the auditors. If the provider does
not present the requested material within the specified time, the audit or
audit desk review is closed, and HHSC automatically disallows the costs in
question.
(xix) Any expense that
cannot be adequately documented or substantiated is disallowed. HHSC is not
responsible for the contracted provider's failure to adequately document and
substantiate reported costs.
(xx)
Any cost report that is determined to be unauditable through a field audit or
that cannot have its costs verified through a desk review will not be used in
the reimbursement determination process.