Texas Administrative Code
Title 1 - ADMINISTRATION
Part 15 - TEXAS HEALTH AND HUMAN SERVICES COMMISSION
Chapter 353 - MEDICAID MANAGED CARE
Subchapter P - MENTAL HEALTH TARGETED CASE MANAGEMENT AND MENTAL HEALTH REHABILITATION
Section 353.1411 - Access to Mental Health Services
Universal Citation: 1 TX Admin Code ยง 353.1411
Current through Reg. 49, No. 38; September 20, 2024
(a) Telephone system access. A comprehensive provider agency must ensure the availability of a telephone system that allows individuals to contact the comprehensive provider agency through a toll-free number that must:
(1) be answered by a person
without being answered by telephone answering equipment at least on business
days during normal business hours, except:
(A) on national holidays;
(B) due to uncontrollable interruption of
service; or
(C) with prior approval
of HHSC;
(2) have
sufficient staff to operate efficiently;
(3) collect, document, and store detailed
information, including special needs information, on all telephone inquiries
and calls;
(4) during times other
than those described in paragraph (1) of this subsection, provide electronic
call answering methods that:
(A) include an
outgoing message providing a toll-free crisis hotline telephone number in
languages relevant to the service area; and
(B) allows callers to leave a message;
and
(5) return routine
calls before the end of the next business day for all messages left during
non-business hours.
(b) Crisis services access during non-business hours. The comprehensive provider agency must assist individuals in their care to access crisis services outside of business hours by documenting in each individual's recovery/treatment plan:
(1) how the individual will access emergency
medical and psychiatric crisis services during non-business hours;
(2) a list of all crisis resources that are
easily accessible to the individual; and
(3) the toll-free telephone number to access
crisis services.
Disclaimer: These regulations may not be the most recent version. Texas may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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