Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-05 - Regulations for Gas Companies
Section 1220-04-05-.17 - ADJUSTMENT OF BILLS
Universal Citation: TN Comp Rules and Regs 1220-04-05-.17
Current through September 24, 2024
(1) Bills which are incorrect due to meter or billing errors are to be adjusted as follows:
(a) Fast Meter. Whenever a meter in service
is tested upon request of customer and found to have over-registered more than
two percent (2%), the utility shall recalculate the bills for service, for the
period as determined below:
1. The bills for
service shall be recalculated from the time at which the error first developed
or occurred if that time can be definitely determined.
2. If the time at which the error first
developed or occurred cannot be definitely determined, it shall be assumed that
the over-registration existed for a period equal to one-half of the time since
the meter was last tested but not to exceed six (6) months and the bills for
service shall be recalculated for that period.
3. If the recalculated bills indicate that
more than one dollar ($l) is due an existing customer or two dollars ($2) is
due a person no longer a customer of the utility, the full amount of the
calculated difference between the amount paid and the recalculated amount shall
be refunded to the customer. The refund to an existing customer may be in cash
or as credit on a bill. If a refund is due a person no longer a customer of the
utility, a notice shall be mailed to the last known address, and the utility
shall upon request made within three (3) months thereafter refund the amount
due.
(b) Non-registering
Meters. Whenever a meter in service is found not to register, the utility may
render an estimated bill.
(c) Slow
Meters. Whenever a meter is found to be more than two percent (2%) slow, the
utility may bill the customer for the amount the test indicates he/she has been
under-charged for the period of inaccuracy, which period shall not exceed the
last six (6) months the meter was in service unless otherwise ordered by the
Authority. No back billing will be sanctioned if the customer has called to the
company's attention his/her doubts as to the meter's accuracy and the company
has failed within a reasonable time to check it.
(d) Billing adjustments due to fast or slow
meters shall be calculated on the basis that the meter should be one hundred
percent (100%) accurate. For the purpose of billing adjustments the meter error
shall be one-half of the algebraic sum of the error at full-rated flow plus the
error at check flow.
(e) When a
customer has been overcharged as a result of incorrect reading of the meter,
incorrect application of the rate schedule, incorrect connection of the meter,
or other similar reasons, the amount of the overcharge shall be adjusted,
refunded, or credited to the customer.
(f) When a customer has been undercharged as
a result of incorrect reading of the meter, incorrect application of the rate
schedule, incorrect connection of the meter or other similar reasons, the
amount of the undercharge may be billed to the customer.
Authority: T.C.A. § 65-2-102.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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