Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-04 - Regulations for Electric Companies
Section 1220-04-04-.14 - CUSTOMER INFORMATION
Universal Citation: TN Comp Rules and Regs 1220-04-04-.14
Current through September 24, 2024
(1) Each utility shall:
(a) Maintain up-to-date maps, plans, or
records of its entire transmission and distribution systems, with such other
information as may be necessary to enable the utility to advise prospective
customers, and others entitled to the information, as to facilities available
for serving prospective customers in its service area.
(b) Assist the customer or prospective
customer in selecting the most economical rate schedule.
(c) Transmit to each of their electric
customers the following information regarding rate schedules:
1. A clear and concise explanation of the
existing rate schedule and any rate schedule applied for or proposed, which is
applicable to the customer and rules relating to the service of the utility, as
filed with the Authority.
2. Such
statement shall be transmitted to each such customer:
(i) not later than sixty (60) days after the
date of commencement of service to the customer or ninety (90) days after the
standard is adopted, whichever last occurs; and
(ii) not later than forty (40) days (sixty
(60) days in the case of a bi-monthly billing system) after application for or
proposal of any change in a rate schedule applicable to such
customer.
(d)
At least once a year each electric customer is to be furnished with:
1. A clear and concise summary of the
existing rate schedules applicable to each of the major classes of electric
consumers for which there is a separate rate. Each electric customer need only
be supplied with a summary of the rate schedule applicable to his/her
service.
2. An identification of
any classes whose rates are not summarized.
Such summary may be transmitted together with each customer's billing or in any other reasonable manner designed to convey this message to each customer.
3. On
request, an electric customer shall be given a clear and concise statement of
the actual metered consumption of electric energy by customer for each billing
period during the prior year (unless such consumption data is not reasonably
ascertainable).
(e) Upon
request, inform its customers as to the method of reading meters.
(f) Furnish such additional information as
the customer may reasonably request.
Authority: T.C.A. § 65-2-102.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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