Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-03 - Water Regulations
Section 1220-04-03-.19 - REASONS FOR DENYING SERVICE
Universal Citation: TN Comp Rules and Regs 1220-04-03-.19
Current through September 24, 2024
(1) Service may be refused or discontinued only for the reasons listed below. Unless otherwise stated, the customer shall be permitted at least seven (7) days following mailing in which to comply with the rule before service is discontinued.
(a) Without notice in the event of a
condition determined by the utility to be hazardous.
(b) Without notice in the event of customer
use of equipment in such a manner as to adversely affect the utility's
equipment or the utility's service to others.
(c) Without notice when the utility has
discovered clear and convincing evidence that by fraudulent means a customer
has obtained unauthorized water service or has diverted the water service for
unauthorized use or has obtained water service without same being properly
registered upon the utility's meters.
(d) In the event of tampering, with the
equipment furnished and owned by the utility.
(e) For violation of and/or non-compliance
with the rules which the utility has filed with the Authority.
(f) For failure of the customer to fulfill
his/her contractual obligations for service and/or facilities subject to
regulations by the Authority.
(g)
For failure of the customer to permit the utility reasonable access to its
equipment.
(h) For non-payment of
bill provided that the utility has made a reasonable attempt to effect
collection and has given the customer written notice to make settlement on
his/her account or have his/her service denied.
(i) For failure of the customer to furnish
such service equipment, permits, certificates, and/or rights-of-way, as shall
have been specified by the utility as a condition to obtaining service, or in
the event such equipment or permissions are withdrawn or terminated.
(j) No service shall be disconnected on the
day prior to a week-end or holiday except as provided in subparagraph (a), (b)
and (c) of this paragraph, unless the utility has provided arrangement for
reconnection on a week-end or a holiday.
(k) When a prospective customer is refused
service under the provisions of this section, the utility shall notify him/her
promptly of the reason for the refusal to serve and of his/her right to appeal
the utility decision to the Authority.
Authority: T.C.A. § 65-2-102.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
