Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-03 - Water Regulations
Section 1220-04-03-.15 - CUSTOMER DEPOSITS

Universal Citation: TN Comp Rules and Regs 1220-04-03-.15

Current through September 24, 2024

(1) Each utility may require from any customer or prospective customer a cash deposit to guarantee payment of bills. Such required deposits shall not exceed an amount equivalent to the estimated maximum bill for one billing period plus thirty (30) days.

(2) Each utility having on hand deposits from customers, or hereafter receiving deposits from customers, shall keep records to show:

(a) the name of the customer making the deposits;

(b) the account number or other identification of the premises occupied by the customer when the deposit was made;

(c) the amount and date of making the deposit; and

(d) a record of each transaction concerning the deposit.

(3) Each utility shall issue to every customer from whom a deposit is received a nonassignable receipt. Each utility shall provide reasonable ways and means whereby the depositor who makes application for the return of his deposits or any balance to which he is entitled but is unable to produce the original receipt may receive his deposit or balance.

(4) Any interest on deposits will be approved by the Authority.

(5) A record of each unclaimed deposit must be maintained for at least three (3) years, during which time the utility shall make a reasonable effort to return the deposit.

(6) Unclaimed deposits, together with accrued interest, if any, shall be credited to an appropriate account.

(7) Deposits may be retained by the utility as long as required to insure payment of bills.

(8) Upon final discontinuance of service the utility may apply such deposits including accrued interest to any amount due from the customer for service. Any balance due to the customer shall be promptly refunded.

Authority: T.C.A. § 65-2-102.

Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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