Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-03 - Water Regulations
Section 1220-04-03-.14 - CUSTOMER RELATIONS
Universal Citation: TN Comp Rules and Regs 1220-04-03-.14
Current through September 24, 2024
(1) Each utility shall:
(a) Post a notice in a conspicuous
place in each office of the utility where applications for service are
received, informing the public that copies of the rate schedules and rules
relating to the services of the utility, as filed with the Authority, are
available for inspection.
(b) Upon
request inform its customers as to the method of reading meters, computing the
charges billed and assist in choosing the appropriate rate.
(c) Notify customers affected by a change in
rates or rate classification.
(d)
Furnish such additional information as the customer may reasonably
request.
(e) Maintain up-to-date
maps, plans, or records of its entire transmission and distribution systems,
with such other information as may be necessary to enable the utility to advise
prospective customers, and others entitled to the information, as to the
facilities available for serving any locality.
Authority: T.C.A. § 65-2-102.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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