Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-02 - Regulations for Telephone Companies
Section 1220-04-02-.49 - PUBLIC PAY TELEPHONE SERVICE VIOLATIONS
Universal Citation: TN Comp Rules and Regs 1220-04-02-.49
Current through September 24, 2024
(1) The following shall constitute violations of the Authority's rules and requirements for authorized public pay telephone service:
(a) Charging an amount for local calls and
intrastate toll calls which exceeds the amount authorized by the
Authority.
(b) Imposing a time
limit for local calls or failing to provide two-way calling service unless
oneway service is authorized by the Authority.
(c) Charging for or failing to provide access
without depositing money for calls to the operator, 911 or emergency numbers
where 911 is not available, toll-free services, or intrastate or local
directory assistance
(d) Attaching
the instrument to any subscribed access line service other than a single public
telephone access line directly connected to the LEC network and billed at the
tariff rate.
(e) Attaching the
instrument to an extension instrument without a private cut-off to
automatically disconnect when the receiver is lifted for service, and operating
semi-public additional sets connected to an authorized instrument in violation
of the applicable tariff of the local exchange company, with the exception that
such extension may have a dial or tone pad.
(f) Failure to display prominently on the
face of the pay telephone instrument any of the following:
1. A statement identifying the charge and
operating instructions for its use.
2. A statement indicating the name of the
owner of the instrument and identifying the long distance carrier serving the
instrument.
3. A telephone number,
which can be reached without charge or without having to deposit money where
users can report malfunctions and obtain refunds.
4. The Tennessee Regulatory Authority
authorization number.
(g) Failure to meet any of the following:
1. Requirements governing telephone service
access by impaired or handicapped persons as required by Authority
rule.
2. All applicable
telecommunications industry and electrical safety standards as required by
Authority rule.
(h)
Failure to provide instruments capable of accepting nickels, dimes, and
quarters (waived for coinless pay phones).
(i) Failure to return coins to the customer
for incomplete calls (waived for coinless pay phones).
(j) Failure to repair the instrument within
seventy-two (72) hours of notification by the Authority, unless such repairs
are the responsibility of the LEC providing access and failure to provide
refunds in a timely manner.
(k)
Failure to provide access without charge to all interexchange carriers
certificated to do business in Tennessee in the preferred manner designated
with the Authority by each IXC, unless said instrument is owned by an
interexchange carrier.
Authority: T.C.A. § 65-4-116.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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