Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-02 - Regulations for Telephone Companies
Section 1220-04-02-.45 - CERTIFICATIONS REQUIRED FOR AUTHORIZATON

(a) The following calls shall be provided without depositing money and free of charge to the customer: calls to the local exchange operator; 911 or emergency numbers; local and intrastate directory assistance numbers; toll-free and 800 service numbers; pay phone repair and refund numbers; and inter-exchange access numbers.

(b) Local call charges shall not exceed the amount authorized by the Authority for a local call from pay telephones operated by the LEC serving the area in which the pay telephone is located.

(c) The public pay telephone shall provide the following: two-way calling capability (unless waived by the Authority); no time limits on calls; the acceptance of nickels, dimes and quarters; and coin return for incomplete calls (coinless phones shall not be required to accept coins).

(d) All public pay telephone instruments installed after July 1, 1990 shall be installed in accordance with the requirements of the American National Standards Institute for Buildings and Facilities - Providing Accessibility and Usability for Physically Handicapped People, ANSI, A.117.l (1986), Section 4.29, Telephones. Provided, however, that in a given location where an owner has installed more than one instrument, only one pay telephone instrument shall be required to meet those requirements.

(e) All public pay telephone instruments shall comply with Authority approved telecommunications industry standards and the current National Electric Code.

(f) Local telephone directories shall be provided at each pay telephone service location upon commencement of service.

(g) The owner shall read and comply with all Authority rules and regulations governing public pay telephone service.

(h) The owner shall charge for intrastate toll calls no more than the rates approved by the Authority for the local exchange carrier serving the instrument and the dominant interexchange carrier in the state.

(i) The owner shall provide an instrument capable of completing local and long distance calls. Provided however, that a coinless pay telephone is exempt from this requirement as long as it is located in close-proximity or next to a pay phone with local and long distance calling capabilities.

(j) The owner agrees to provide customer access to all interexchange carriers certificated to do business in Tennessee in the IXC's preferred manner as officially designated by said carrier to the Authority.