Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-02 - Regulations for Telephone Companies
Section 1220-04-02-.39 - CUSTOMER TROUBLE REPORTS

Universal Citation: TN Comp Rules and Regs 1220-04-02-.39

Current through September 24, 2024

(1) Service shall be maintained in such a manner that the monthly rate of all customer trouble reports not exceed the following objective levels by reporting entity:

(a) Exchanges having 14,000 or more access lines - 6.0 per 100 access lines.

(b) Exchanges having 3,000 to 14,000 access lines - 6.5 per 100 access lines.

(c) Exchanges having less than 3,000 access lines - 9.5 per 100 access lines.

(2) Surveillance Level - A customer trouble rate exceeding the monthly level shown below for three consecutive months in a reporting entity indicates a need for investigation or corrective action:

(a) Exchanges having 14,000 or more access lines - 7.0 per 100 access lines.

(b) Exchanges having 3,000 to 14,000 access lines - 7.5 per 100 access lines.

(c) Exchanges having less than 3,000 access lines - 11.0 per 100 access lines.

Authority: T.C.A. §§ 65-2-102, 65-4-104, and 65-4-106.

Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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