Rules & Regulations of the State of Tennessee
Title 1220 - Tennessee Public Utility Commission
Subtitle 1220-04 - Division of Public Utilities
Chapter 1220-04-02 - Regulations for Telephone Companies
Section 1220-04-02-.13 - CUSTOMER COMPLAINTS
Universal Citation: TN Comp Rules and Regs 1220-04-02-.13
Current through September 24, 2024
(1) Each telephone utility shall make a full and prompt investigation of all types of complaints made by its customers, either directly to it or through the Authority.
(2) If the use of service interferes unreasonably with the necessary use of other customers, a customer may be required to take insufficient quantity or of a different class or grade.
(3) Each telephone utility shall within ten (10) working days, after receipt of a complaint forwarded by the Authority, file a written reply, with the Authority.
Authority: T.C.A. §§ 65-2-102, 65-4-104, and 65-4-106.
Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.
