Rules & Regulations of the State of Tennessee
Title 0780 - Commerce and Insurance
Subtitle 0780-05 - Division of Regulatory Boards
Chapter 0780-05-09 - Cemeteries
Section 0780-05-09-.28 - PROFESSIONAL CONDUCT

Current through September 24, 2024

The Commissioner may deem a cemetery company, or any cemetery operator, to have violated the rules of professional conduct for:

(1) Failing to perform legal obligations under any contract with a purchaser;

(2) Negligently failing to protect the safety, health and welfare of the public in the performance of the registrant's professional duties;

(3) Providing any false or misleading statement on any reports submitted to the Commissioner;

(4) Selling or offering to sell any contract in violation of the Tennessee Pre-paid Funeral Benefits Act [Tenn. Code Ann. §§ 62-5-401 et seq.];

(5) Failing to submit payment within the time provided by a written notice from Burial Services assessing a fee pursuant to statute or rule;

(6) Failing to respond within the time specified in any notice from Burial Services, provided, however, that the director may grant a request for extension submitted within the period of time stated in the original notice; or

(7) Treating members of the public in an unreasonable manner that, under the circumstances, falls below the standard of professional cemetery operators. Such treatment includes, but is not limited to:

(a) Abusive, aggressive, hostile, or disrespectful conduct; or

(b) Being unresponsive to a member of the public for an unreasonable period of time without justification, such as: not returning phone calls, not answering inquiries, or leaving a member of the public unattended.

Authority: T.C.A. §§ 46-1-301(b), 46-1-206(c), 46-1-306(a)(7), and §§ 62-5-401 et seq.

Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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