Rules & Regulations of the State of Tennessee
Title 0090 - Alarm Systems
Chapter 0090-06 - Standards of Conduct
Section 0090-06-.03 - STANDARDS OF CONDUCT AND ETHICS

Universal Citation: TN Comp Rules and Regs 0090-06-.03

Current through April 3, 2024

(1) An alarm systems contractor, licensee, or employee registrant shall not engage in any deceptive, misleading, unlawful or unethical business practices with customers or consumers. Such practices shall constitute improper, fraudulent or dishonest dealing pursuant to T.C.A. § 62-32-319(d).

(2) An alarm systems contractor, licensee or employee registrant, when engaging in the sale, installation, service or maintenance of alarm systems, shall not falsely state or imply the following to a potential or existing customer:

(a) That a competitor company is going out of business or is in financial difficulty, or that such competitor company no longer exists;

(b) That a competitor company is changing or has changed its company name;

(c) That the licensee or registrant is a representative agent of, is acting on behalf of, or is otherwise acting with the consent or approval of a competitor company;

(d) That the licensee or registrant's company is a "sister" company of a competitor, or is acquiring, merging with, or has taken over or purchased the competitor company's accounts;

(e) That the licensee or registrant is performing routine maintenance on a competitor company's equipment which is in the possession of a customer;

(f) That any material change proposed during a sales solicitation is an "update" or "upgrade" of an existing alarm system, when such transaction requires an agreement with a person, company, or entity different than the customer's existing alarm system or alarm monitoring service agreement;

(g) That the licensee or registrant's company is affiliated with, has the endorsement of, or is, in any manner, acting at the direction of any governmental or law enforcement agency; and

(h) Quoting statistics or providing other information that is known to be false or misleading , or which the licensee or registrant has not made a reasonable effort to objectively quantify or substantiate.

Authority: T.C.A. §§ 62-32-302, 62-32-307, and 62-32-319.

Disclaimer: These regulations may not be the most recent version. Tennessee may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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