South Dakota Administrative Rules
Title 50 - Military And Veterans' Affairs
Article 50:02 - Emergency management
Chapter 50:02:04 - Public safety answering points
Section 50:02:04:03 - Call taking standards
Current through Register Vol. 50, page 114, March 25, 2024
A PSAP shall comply with the following:
(1) Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines;
(2) Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board;
(3) Adopt written procedures for recording and documenting relevant information of every request for service, including:
(4) Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls;
(5) Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones;
(6) Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and
(7) Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.
General Authority: SDCL 34-45-18.2.
Law Implemented: SDCL 34-45-18.2.