South Dakota Administrative Rules
Title 50 - Military And Veterans' Affairs
Article 50:02 - Emergency management
Chapter 50:02:04 - Public safety answering points
Section 50:02:04:03 - Call taking standards

Universal Citation: SD Admin Rules 50:02:04:03

Current through Register Vol. 50, page 114, March 25, 2024

A PSAP shall comply with the following:

(1) Establish standardized call taking guidelines for fire and law enforcement calls and a policy requiring the use of the guidelines;

(2) Utilize an emergency medical dispatch (EMD) program that is recognized by the South Dakota 911 Coordination Board;

(3) Adopt written procedures for recording and documenting relevant information of every request for service, including:

(a) Date and time of request for service;

(b) Name and address of requester, if available;

(c) Type of incident reported;

(d) Location of incident reported;

(e) Description of resources assigned in response to the incident, if any;

(f) Time of dispatch;

(g) Time of resource arrival; and

(h) Time of incident conclusion;

(4) Establish written procedures for prompt handling and appropriate routing of misdirected emergency calls;

(5) Establish written procedures for handling hang-up emergency or 911 calls from wireline and wireless phones;

(6) Adopt a written procedure and the capability to properly handle calls from non-English speaking callers; and

(7) Maintain the capability to properly handle calls from non-English speaking, hearing impaired, and mute callers.

General Authority: SDCL 34-45-18.2.

Law Implemented: SDCL 34-45-18.2.

Disclaimer: These regulations may not be the most recent version. South Dakota may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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