South Dakota Administrative Rules
Title 50 - Military And Veterans' Affairs
Article 50:02 - Emergency management
Chapter 50:02:04 - Public safety answering points
Section 50:02:04:02 - General operational standards
Current through Register Vol. 50, page 114, March 25, 2024
The general operational standards for a PSAP shall be as follows:
(1) A PSAP must be operational 24 hours a day, seven days a week;
(2) Pursuant to SDCL 34-45-18.2, upon determination by the board that the next generation 911 initiative is operational, a PSAP must be continuously staffed with at least two 911 telecommunicators on duty at all times or comply with this rule by any other such arrangement submitted to and approved by the board. Each alternative compliance arrangement must be supported by a detailed plan that outlines the call handling procedures and dispatch protocols to be utilized in the implementation of the alternative arrangement. An alternative compliance arrangement may include the following:
(3) A PSAP must ensure that each 911 telecommunicator applicant passes a hearing test, pre-employment drug screening, and basic background check prior to hiring. A PSAP must also ensure that the applicant does not have a felony conviction;
(4) A PSAP must have a documented training program for a newly hired 911 telecommunicator to ensure an understanding of operations and procedures specific to that PSAP. At a minimum, the training program must consist of the following:
(5) A 911 telecommunicator must be able to appropriately prioritize all calls for service; and
(6) A 911 telecommunicator must be able to determine the appropriate resources to be used in response to all calls for public safety services.
General Authority: SDCL 34-45-18.2.
Law Implemented: SDCL 34-45-18.2.