South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSION
Article 7 - WATER UTILITIES
Subarticle 4 - CUSTOMER RELATIONS
Section 103-738 - Customer Complaints

Universal Citation: SC Code Regs 103-738

Current through Register Vol. 48, No. 3, March 22, 2024

A. Complaints concerning the charges, practices, facilities, or service of the utility shall be investigated promptly and thoroughly. The utility shall keep records of customer complaints as will enable it and the ORS to review and analyze its procedures and actions. All customer complaints shall be processed by the utility pursuant to 103-716 and 103-730.F.

B. When the ORS has notified the utility that an oral complaint has been received concerning a specific account and the ORS has received notice of the complaint before service is terminated, the utility shall not discontinue the service of that account until the ORS's investigation is completed and the results have been received by the utility. Service shall not be discontinued if the complainant requests in writing a hearing before the commission.

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