South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSION
Article 6 - TELECOMMUNICATIONS UTILITIES
Subarticle 6 - STANDARDS AND QUALITY OF SERVICE
Section 103-663.7 - Customer Out of Service Trouble Clearing Time
Universal Citation: SC Code Regs 103-663.7
Current through Register Vol. 48, No. 3, March 22, 2024
Provisions shall be made to normally clear all out of service troubles within twenty-four hours of the reported time to the telephone utility, excluding weekends and holidays, unless the customer agrees to another arrangement. The out of service trouble clearing time objectives for telephone utilities is 85% within 24 hours.
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