South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSION
Article 6 - TELECOMMUNICATIONS UTILITIES
Subarticle 6 - STANDARDS AND QUALITY OF SERVICE
Section 103-663.5 - Answering Time
Universal Citation: SC Code Regs 103-663.5
Current through Register Vol. 48, No. 3, March 22, 2024
Each telephone utility shall provide adequate personnel and equipment so as to meet the following service objectives under normal operating conditions:
a. Toll and operator assistance calls answered within 10 seconds (does not include directory assistance calls): 90%
b. Calls to repair service answered within 20 seconds: 90%
c. Directory assistance answered within 30 seconds: 80%
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