South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSION
Article 6 - TELECOMMUNICATIONS UTILITIES
Subarticle 3 - CUSTOMER RELATIONS
Section 103-623.4 - Customer Undercharged Due to Human or Machine Error
Current through Register Vol. 48, No. 3, March 22, 2024
If the telephone utility has undercharged any customer as a result of a misapplied schedule, or any human or machine error then the telephone utility may recover the deficient amount as follows:
a. If the interval during which a customer was undercharged can be determined, then the telephone utility may collect the deficient amount incurred during the entire interval up to a maximum period of six months.
b. If the interval during which a customer was undercharged cannot be determined, then the telephone utility may collect the deficient amount incurred during the six month period preceding the date when the billing error was discovered by the telephone utility.
c. The customer shall be allowed to pay the deficient amount, in equal installments added to the regular monthly bills devoid of late charges, over the same number of billing periods which occurred during the interval the customer was subject to pay the deficient amount.
