South Carolina Code of Regulations
Chapter 103 - PUBLIC SERVICE COMMISSION
Article 6 - TELECOMMUNICATIONS UTILITIES
Subarticle 2 - RECORDS AND REPORTS
Section 103-618 - Service Reports
Universal Citation: SC Code Regs 103-618
Current through Register Vol. 48, No. 3, March 22, 2024
Each telephone utility shall provide the following service reports to the ORS on a quarterly basis within thirty (30) days of the end of each calendar quarter.
A. Trouble reports per hundred access lines:
The report shall contain the total number of actual customer trouble reports received per hundred access lines for the telephone utility's regulated operations.
B. Customer out of service trouble clearing times:
The report shall contain the percentage number of out of service reports cleared within twenty four (24) hours, excluding weekends and holidays.
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