Rhode Island Code of Regulations
Title 835 - Narragansett Bay Commission
Chapter 20 - Sewer Usage
Subchapter 00 - N/A
Part 2 - Customer Services Rules and Regulations
Section 835-RICR-20-00-2.14 - Disputes

A. Dispute Procedure

If a customer believes that a specific charge on the sewer bill is incorrect, he or she must contact the NBC's Customer Service Department via telephone, e-mail or in writing to dispute the charge. While a particular charge is in dispute, late charges will not accrue against the disputed transaction and the NBC will not attempt to collect that specific amount. While the dispute is researched, the customer is required to pay the undisputed portion of the bill and all new charges. The right to dispute a bill is limited to the person assessed and it is not assignable or transferable.

B. Appeals

If a customer is unable to satisfactorily resolve their billing dispute with the NBC after following the dispute procedures set forth in § 2.14(A), he or she may file an appeal with the NBC within three (3) years from the date the disputed fee, charge or assessment became due and payable on their account. All such appeals must be made no later than six (6) months after the transfer of the property to a third (3rd) party. The customer also has the right to file a petition with the Superior Court for the county in which the property lies within sixty (60) days following a final decision issued by the NBC regarding any appeal.