Rhode Island Code of Regulations
Title 815 - Division of Public Utilities and Carriers
Chapter 50 - Common Carriers
Subchapter 10 - Motor Carriers of Passengers
Part 5 - Rules and Regulations Governing the Transportation of Passengers via Transportation Network Companies (815-RICR-50-10-5)
Section 815-RICR-50-10-5.10 - Complaints
Universal Citation: 815 RI Code of Rules 50 10 5.10
Current through September 18, 2024
A. Any person may file a complaint with the Division regarding a violation of these rules and regulations. The Division shall also have the authority to conduct investigations sua sponte. Complaints should be in writing and signed by the complainant stating the complainant's address and telephone number and either mailed or hand-delivered to the Division of Public Utilities and Carriers, 89 Jefferson Blvd., Warwick, Rhode Island 02888. Nothing in this rule should be construed to prevent the Division from instituting an investigation or proceeding based upon an oral complaint or upon information developed in any other manner.
1. If the Division determines that the
complaint alleges facts which could constitute a violation of these rules and
regulations, the Division shall notify in writing the particular TNC driver
and/or TNC of the nature of the complaint. A sufficient written answer must be
filed by the TNC driver and/or TNC with the Division within ten (10) calendar
days following the date of notice of the complaint. Upon receiving such
answer(s), the Division shall notify the complainant of the contents or nature
of the answer(s) and shall take whatever action deemed appropriate to resolve
the complaint.
2. If the Division
determines that the facts as alleged in any complaint are clearly not in
violation of these rules and regulations, the complainant shall be so notified
and no further action will be taken.
3. However, when the Division finds that a
satisfactory response is not made to the notification of a complaint, or when
no response is made to a complaint, or when the facts clearly warrant, a
hearing shall be conducted by the Division concerning the complaint. The
Division shall send a written notice of hearing to all parties consistent with
the manner of notice specified in §
5.11 of this Part, below.
4. Failure of the TNC and/or TNC driver to
appear before the Division for a scheduled hearing may result in a suspension
or revocation of the TNC's permit and/or the TNC driver's authority to drive
for a TNC. Failure of the complainant to appear for a scheduled hearing may
result in dismissal of the complaint, although the Division reserves the right
to pursue the matter without the complainant if it determines such action to be
in the public interest.
Disclaimer: These regulations may not be the most recent version. Rhode Island may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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