Rhode Island Code of Regulations
Title 810 - Public Utilities Commission
Chapter 10 - Consumer Protection
Subchapter 00 - N/A
Part 1 - Rules and Regulations Governing the Termination of Residential Electric, Gas and Water Service (810-RICR-10-00-1)
Section 810-RICR-10-00-1.6 - Disconnection

Universal Citation: 810 RI Code of Rules 10 00 1.6

Current through September 18, 2024

A. Service shall not be disconnected on any Friday, Saturday, Sunday, legal holiday, or day before any legal holiday, or at any time when the public utility's business offices are not open for business. Service may be disconnected only between the hours of 8:00 a.m. and 4:00 p.m. of the date specified in the notice or within a reasonable number of days thereafter. The utility shall have personnel available until 5:00 p.m. or three (3) hours after the time of shutoff, whichever is later, authorized to reconnect service and enter into agreements pursuant to § 1.7 of this Part below.

B. When service is disconnected, the individual making the disconnection shall immediately inform a responsible adult that service has been terminated, or, if a responsible adult is not on the premises at the time of disconnection, the individual making the disconnection shall leave on the premises in a conspicuous place a note or letter advising that service has been terminated. A written notice shall also be given to the responsible adult or left on the premises in a conspicuous place advising that service may be restored immediately if:

1. the customer was validly protected from shut-off during the moratorium period as described in §§ 1.4(F) through (I) or

2. if service is necessary to protect the health, welfare and safety of the residents of the dwelling as described in § 1.17 of this Part, or

3. upon the customer's enrollment in a residential payment plan or some other payment plan arrangement described in §§ 1.3(B)(4) and (5) of this Part.

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