Rhode Island Code of Regulations
Title 230 - Department of Business Regulation
Chapter 20 - Insurance
Subchapter 40 - Claims
Part 2 - Unfair Property/Casualty Claims Settlement Practices
Section 230-RICR-20-40-2.10 - Department Complaint Review

A. A claimant who believes that there has been a violation of this Part may file a written complaint with the Division. All complaints filed with the Department shall be processed in accordance with the Division's internal complaint review process and, if the Division determines that reasonable cause exists, the complaint shall be handled in accordance with the Department's Rules of Procedure for Administrative Hearings, Part 10-00-2 of this Title.

B. All complaints filed with Department must be in writing. The Department will only accept complaints filed by the individual claimant, the claimant's designated immediate family member (spouse, parent, sibling or offspring), an insurance producer licensed by the Department with regard to policies of insurance effected by him or her, claimant's attorney admitted to practice law in this state, executor and/or administrator or other court-appointed legal representative of the claimant's estate. If a complaint relates to a claim which is under consideration by any court of this or any other state, the Division may defer jurisdiction over the matter to that court. Nothing herein shall be deemed to prohibit either the insurer or the claimant from seeking redress in the appropriate judicial forum.