Rhode Island Code of Regulations
Title 218 - Department of Human Services
Chapter 10 - General Provisions
Subchapter 00 - N/A
Part 1 - General Provisions
Section 218-RICR-10-00-1.9 - Access to Interpreter Services

1. Inability to speak English may impede communication and create a barrier to prompt determination of eligibility and the provision of agency services. The Department of Human Services displays interpretation policies in all its offices in English, Spanish, Portuguese, Cambodian, Laotian, and Russian.

2. If an individual is applying for or receiving benefits and is not fluent in English, the individual does not have to bring their own interpreter to a Department of Human Services office. DHS shall schedule interpreters or bilingual staff when necessary to communicate with the individual, unless, after being informed of his/her right to interpreter services, the individual expresses a clear preference to bring his/her own interpreter. DHS shall schedule an interpreter or bilingual staff member to help the individual read English language notices, letters, or other written information from DHS.

3. If the individual is having difficulties obtaining interpreter or bilingual staff services at a DHS office, the individual may contact the Limited English Proficiency (LEP) Coordinator at the R.I. Department of Human Services, 206 Elmwood Avenue, Providence, RI 02907, (401) 415-8216.

4. Whenever it is determined by the state agency representative that an individual cannot make his/her needs known in English, the individual shall be afforded the assistance of an interpreter who can fluently and accurately communicate in the needed language.

1. Inability to hear and/or communicate through the spoken word may impede communication and create a barrier to prompt determination of eligibility and the provision of agency services. Whenever it is determined by the state agency representative that an individual cannot make his/her needs known, the individual shall be afforded the assistance of a sign-language interpreter. Individuals providing their own interpreters will not be remunerated.

2. Relay Rhode Island Service relays conversations between people who use text telephones (TTY's) and people who use standard voice telephones. This service is available by calling (401) 222-5300, or videophone (401) 354-7630 or fax (401) 222-5736.

3. Any unusual circumstances not addressed above should be referred to the state agency representative for alternate arrangements.

1. Inability to see or have a visual impairment may impede communication and create a barrier to prompt determination of eligibility and the provision of agency services. Whenever it is determined by the state agency representative that an individual cannot make his/her needs known, the individual shall be afforded assistance from the Office of Rehabilitation Services.

2. Rhode Island Services for the Blind and Visually Impaired provide individuals the opportunities and support that will enable individuals to become active, independent and self-sustaining members of the community. This service is available by calling (401) 222-2300, fax (401) 222-1328.