Pennsylvania Code
Title 58 - RECREATION
Part VII - GAMING CONTROL BOARD
Subpart E - Slot Machine, Table Game and Associated Equipment Testing and Control; Accounting and Internal Controls
Chapter 461a - SLOT MACHINE, TABLE GAME DEVICE, INTERACTIVE GAME, SPORTS WAGERING DEVICE, VIDEO GAME TERMINAL, AND ASSOCIATED EQUIPMENT TESTING AND CONTROLS
Section 461a.25 - Disputes
Current through Register Vol. 54, No. 44, November 2, 2024
(a) If a dispute arises with a patron, the slot machine licensee shall attempt to resolve the dispute. If the dispute can not be resolved, the slot machine licensee shall notify the casino compliance representatives at the licensed facility who will attempt to resolve the dispute. If the dispute is not resolved, the casino compliance representative will provide the patron with a Board Patron Dispute/Complaint Form and Instructions for Submitting a Patron Dispute/Complaint and assist the patron in completing the Board Patron Dispute/Complaint Form.
(b) When a patron files a complaint, BIE will conduct an investigation of the complaint.
The provisions of this § 461a.25 amended under 4 Pa.C.S. §§ 1202(b)(30), 1207(3), (5) and (7), 1321 and 1322.
