Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part II - Philadelphia Parking Authority
Subpart A - General Provisions
Chapter 1003 - SPECIAL PROVISIONS
Subchapter B - INFORMAL PROCEEDINGS GENERALLY
Section 1003.42 - Authority action on informal complaints

(a) Filing. The Clerk will place a copy of an informal complaint related to a docketed matter in the official document folder. Each informal complaint will be forwarded to the Enforcement Department for review, unless the Enforcement Department is the subject of the complaint, in which case the matter will be referred to the Director.

(b) Authority staff review. The purpose of staff review will be to determine if the subject matter is within the Authority's jurisdiction and, if warranted, institute an informal investigation. Informal investigations are typically undertaken to gather data or to substantiate allegations of potential violations of the act, this part or order of the Authority and are conducted without hearing.

(c) Authority staff action. Upon the completion of the informal investigation of an informal complaint, staff will notify the informal complainant of the results. When staff determines that no violation or potential violation of the act, this part or an order of the Authority has occurred, the informal investigation will be terminated by letter.

(d) Initiation of formal complaint. In the event it is determined by staff, in conjunction with the Office of Trial Counsel, that a violation of the act, this part or an order of the Authority has occurred and when formal action is deemed to be warranted, the Authority will file a formal complaint as provided in Chapter 1005 (relating to formal proceedings).

(e) Caveat. The submission of an informal complaint does not entitle complainant to a formal hearing before the Authority.

(f) Supersession. Subsections (a)-(d) supersede 1 Pa. Code § §35.6 and 35.7 (relating to correspondence handling of informal complaints; and discontinuance of informal complaints without prejudice).