Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart F - Competitive Markets
Chapter 111 - MARKETING AND SALES PRACTICES FOR THE RETAIL RESIDENTIAL ENERGY MARKET
Section 111.8 - Agent identification; misrepresentation

Universal Citation: 52 PA Code ยง 111.8

Current through Register Vol. 54, No. 38, September 21, 2024

(a) A supplier shall issue an identification badge to agents who conduct door-to-door activities or appear at public events. The badge must:

(1) Accurately identify the supplier, its trade name and logo.

(2) Display the agent's photograph.

(3) Display the agent's full name.

(4) Be prominently displayed.

(5) Display a customer-service phone number for the supplier.

(b) Upon first contact with a customer, an agent shall identify the supplier that he represents. The agent shall state that he is not working for and is independent of the customer's local distribution company or other supplier. This requirement shall be fulfilled by both an oral statement by the agent and by written material provided by the agent.

(c) When conducting door-to door activities or appearing at a public event, an agent may not wear apparel or accessories or carry equipment that contains branding elements, including a logo, that suggests a relationship that does not exist with an EDC, NGDC, government agency or another supplier.

(d) A supplier may not use the name, bills, marketing materials or consumer education materials of another supplier, EDC, NGDC or government agency in a way that suggests a relationship that does not exist.

(e) An agent of a supplier that is an affiliate of a distribution company shall comply with the rules regarding affiliate marketing in § 54.122 (relating to code of conduct) for an EGS and in § 62.142 (relating to standards of conduct) for an NGS.

(f) A supplier or supplier agent may not say or suggest to a customer that a utility customer is required to choose a competitive energy supplier.

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