Pennsylvania Code
Title 52 - PUBLIC UTILITIES
Part I - Public Utility Commission
Subpart F - Competitive Markets
Chapter 111 - MARKETING AND SALES PRACTICES FOR THE RETAIL RESIDENTIAL ENERGY MARKET
Section 111.2 - Definitions

The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise.

Act-Telemarketer Registration Act (73 P. S. §§ 2241-2249).

Agent-A person who conducts marketing or sales activities, or both, on behalf of a licensed supplier. The term includes an employee, a representative, an independent contractor or a vendor. The term also includes subcontractors, employees, vendors and representatives not directly contracted by the supplier who conduct marketing or sales activities on behalf of the supplier.

Commission-The Pennsylvania Public Utility Commission.

Customer-A natural person in whose name a residential EDC, NGDC, EGS or NGS service account is listed and who is primarily responsible for payment of bills rendered for the service.

Disclosure statement-A written disclosure of the terms of service between a supplier and a customer that satisfies the definition of "consumer contract" in section 3 of the Plain Language Consumer Contract Act (73 P. S. § 2203) containing information as required in, and developed consistent with, § 54.5 (relating to disclosure statement for residential and small business customers) for electric generation service and § 62.75 (relating to disclosure statement for residential and small business customers) for natural gas supply service.

Distribution company-An EDC or an NGDC.

Door-to-door sales-A solicitation or sales method whereby an agent proceeds randomly or selectively from residence to residence.

EDC-Electric distribution company-The term as defined in 66 Pa.C.S. § 2803 (relating to definitions).

EGS-Electric generation supplier-The term as defined in 66 Pa.C.S. § 2803.

Electric generation service-Electricity and related services.

Energy service-Electric generation service or natural gas supply service.

NGDC-Natural gas distribution company-The term as defined in 66 Pa.C.S. § 2202 (relating to definitions).

NGS-Natural gas supplier-The term as defined in 66 Pa.C.S. § 2202.

Natural gas supply services-The term as defined in 66 Pa.C.S. § 2202.

Public event-An event in a public location which may facilitate sales and marketing activities or may result in a customer enrollment transaction.

Sales and marketing-The extension of an offer to provide services or products communicated orally, electronically or in writing to a customer.

Supplier-An EGS or an NGS.

Telemarketing-An activity, plan, program or campaign using one or more telephones that is conducted to induce customers to purchase goods or services. See section 2 of the act (73 P. S. § 2242), regarding definitions.

Transaction-A process by which a customer authorizes the transfer of his account to the supplier.

Transaction document-Contracts and forms used by a supplier to enroll a customer for service.

Verification-Customer validation of his intent to enter into a contract and receive service from a supplier.

Verification process-An action by means of written, audio or electronic documentation by which a customer validates his intent to enter into a contract and receive service from a supplier.